Care Coordinator- Assisted Living Facilities

Job Type Full-timeDescriptionJob Title : Assisted Living Facility (ALF) Care CoordinatorStatus : Full-timeSchedule : Flexible ScheduleHybrid : Virtual and In-Person Care at ALFs (North Metro Atlanta) Position Summary : The Care Coordinator at Ascend Medical plays a pivotal role, ensuring comprehensive care between the patient and care team. This role is vital in ensuring seamless care delivery for patients residing in assisted living facilities. You will be the primary liaison between Ascend Medical, facility staff, patients, and their families, promoting excellence in care coordination and enhancing the patient experience. If you're passionate about elevating care in assisted living settings and thrive in a collaborative, innovative environment, we want to hear from you!Key Responsibilities : Act as the primary point of contact for patient care coordination within assisted living facilities.Build strong relationships with patients, families, facility staff, and medical providers to foster trust and collaboration.Schedule and manage healthcare services, ensuring timely and efficient care delivery.Oversee transitions of care, including hospital discharges, follow-ups, and specialist referrals.Monitor patient progress, address concerns, and adjust care plans as needed.Facilitate communication between healthcare teams and maintain accurate patient records in compliance with HIPAA and other regulations.Verify insurance coverage, obtain authorizations, and ensure accurate billing information is documented.Conduct patient outreach and follow-up to ensure adherence to care plans and address unmet needs.Maintain ongoing tracking and appropriate documentation for referrals, lab orders, prescriptions (new and refills), vaccine scheduling, and other aspects of the patient's care plan to promote team awareness and ensure patient safety.Partner with patients and their caregivers to coordinate scheduling of referrals, provide clinical documentation to referred specialists, ensure appointments are kept, and schedule follow-up visits thereafter.Partner with Operations & IT departments to develop patient engagement messaging to automate patient outreach where possible.Complete prior authorizations, monitor the status of pending authorizations, and communicate determinations to the patient and provider. Ensure patients, caregivers and families are kept up-to-date on the status of pending authorizations.Assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters, transportation services, or prescription assistance). Identify and utilize facility and community resources. You are a great fit for this role if you are : Empathetic, patient-focused with a commitment to delivering exceptional care.Responsive, thorough, and find joy in bridging care gaps for ALF residents.Resourceful in solving problems and analyzing information.An outstanding communicator both verbally and in writing.Thrive with independence, enjoying the ability to manage multiple priorities within a flexible scheduleAble to build relationships with a variety of people to ensure a seamless experience for patients.About Ascend Medical : Ascend Medical, founded in 2021, has a mission to elevate body, mind, and soul. Our advanced primary care integrates behavioral health, metabolic health, and emotional health to keep you well physically, mentally, and emotionally. We are designing our care model to support patients on a journey towards longevity and happiness. We currently offer a hybrid delivery model of virtual and at-home care, meeting patients where they are : at home, at work, or anywhere else with comprehensive Virtual and Mobile Care. We are partnering with traditional PCPs to augment their offerings, allowing patients to experience Ascend through physical, digital, and at-home channels. Furthermore, Ascend accepts all major insurance plans.Our values : Patients before Profits Empathy before Expedience Progress before Stagnation Team before Individual Safety before Everything With Ascend Medical, you'll be part of a team of caring and innovative professionals who are forging a new path in healthcare - one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.What We Offer :

• Competitive compensation and benefits package, including medical, dental, vision, and life insurance available on your first day.
• 401k with matching.
• Employee stock options- our employees are owners in the company.
• Generous paid time-off policy, paid parental leave, company holidays, and more.
• Opportunities for professional growth and development.
• Work with a supportive team dedicated to transforming healthcare. Our culture is amazing- we want you to love being with us.
• Make a meaningful impact on the lives of patients and their families.Ascend Medical is proud to be an Equal Opportunity Employer . Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community. RequirementsQualifications : Bachelor's degree in healthcare administration, nursing, social work, or a related field (preferred).Minimum of three years' experience in care coordination or a similar role, preferably in assisted living, home healthcare or long-term care settings.Experience with insurance verification and authorization processes.Strong interpersonal skills with a demonstrated ability to build relationships and communicate effectively.Proficiency in electronic medical records (EMR) systems; Athena experience is a plus.