What are the responsibilities and job description for the Arts+ - Student Services Coordinator position at Ascend Nonprofit Solutions?
POSITION : Student Services Coordinator
STATUS : Full time, 40 hours per week, non-exempt. Benefits eligible.
Monday-Friday, 10 : 00 AM - 6 : 00 PM
Hybrid In-Person and Remote.
ABOUT ARTS
Founded in 1969, Arts is a music and visual art nonprofit organization that envisions the transformative impact of arts education illuminating every corner of the Charlotte region. Its goal is to make outstanding arts education available to students of all ages, skill levels and socioeconomic backgrounds. From private lessons to summer camps to community outreach programs, Arts strives to help each student unlock their full potential through the power of arts education.
POSITION SUMMARY
Coordinate program registration activities for private lessons, classes and camps, including the overall customer service experience for all constituents, maximizing both enrollment and revenue for the organization. Position works collaboratively across departments to achieve goals and best serve Arts students.
ESSENTIAL FUNCTIONS
- Student Services
Manage the overall customer service experience for all potential and existing students and families. Customer service is the act of taking care of the customer's needs by providing professional, helpful, high quality service and assistance before, during, and after a transaction. Characteristics include promptness, politeness, professionalism and personalization.
Coordinate the financial aid process by gathering applications and supporting documents, maintaining financial aid spreadsheets and making award recommendations .
Send surveys and analyze results after each semester, workshop and summer camp.
KNOWLEDGE, SKILL, ABILITY
Please note : The Covid-19 vaccination is required as a condition of employment.
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Arts will engage in an interactive process with employees requesting medical or religious accommodations.
EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping), medical condition (including but not limited to, cancer related or HIV / AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
Salary : $36,000 - $42,000
