Patient Concierge

Job Description

Job Description

About Ponte Vedra Plastic Surgery

At Ponte Vedra Plastic Surgery, we are dedicated to achieving excellence in the care we provide and the results we deliver. As a trusted name in Northeast Florida, we offer a wide range of cosmetic and reconstructive surgeries, as well as nonsurgical procedures, across multiple state-of-the-art locations. Our outstanding surgeons and staff are committed to providing superior outcomes while delivering compassionate, patient-centered care.

To continually exceed expectations, our team engages in ongoing training to ensure access to the most advanced procedures available. Our flagship location features a fully licensed and accredited ambulatory surgery center, reflecting our dedication to safety, innovation, and world-class service in a welcoming environment.

As a proud partner of Ascend Aesthetic Partners, we are part of a premier network of accomplished plastic surgeons advancing aesthetic medicine and empowering patients to become their best selves. Through this partnership, we uphold our shared mission of providing transformative care while fostering excellence and innovation across the field.

We invite you to learn more about how Ponte Vedra Plastic Surgery, in collaboration with Ascend Aesthetic Partners, is redefining patient care and delivering exceptional results.

JOB TITLE : Patient Concierge

Reports to : Practice Leader

FLSA Status : Non-exempt

SUMMARY

As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Patient Reception & Greeting : Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
• Scheduling Appointments : Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
• Patient Intake & Documentation : Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
• Phone & Email Management : Screen calls, provide service information, answer inquiries, and respond to emails professionally.
• Billing & Payment Processing : Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
• Patient Communication : Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
• Maintaining Office Organization : Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
• Collaboration : Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
• Handling Confidential Information : Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
• General Administrative Support : Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
• Promoting Services : Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

CERTIFICATIONS / LICENSES

SKILLS / ABILITIES

KEY MEASURES OF SUCCESS

In this role, your success will be measured by your ability to efficiently manage patient interactions, streamline appointment scheduling, and ensure smooth clinic operations, all while maintaining high levels of patient satisfaction and supporting overall business efficiency. Key measures of success include :

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employees may be occasionally required to climb or balance, stoop, kneel, or crouch. Employees must occasionally lift and / or move up to 50 pounds along with pushing and pulling on higher BMI patients. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, employees may be exposed to risk of infectious diseases when interacting with patients and / or family members. The employee may be occasionally exposed to wet and / or humid conditions, moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

Ascend Plastic Surgery Partners Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.