What are the responsibilities and job description for the Patient Resource Center Specialist position at Ascend Plastic Surgery Partners MSO LLC?
At Ponte Vedra Plastic Surgery, we strive for excellence in the care we provide and in the results that we achieve. Offering numerous cosmetic and reconstructive surgeries, along with nonsurgical procedures at multiple locations, our outstanding surgeons and staff are able to provide superior results. Since we truly value each patient, we attend ongoing training to provide the most advanced procedures in our state-of-the-art facilities. In addition, our main location features a fully licensed and accredited ambulatory surgery center. Our ultimate goal is to provide Northeast Florida with world-class surgery in a safe and welcoming environment.
As the very first point of contact by our patients and prospective patients, the Patient Resource Specialist role is held in high regard and is of critical importance to overall organizational success. The Patient Resource Specialist will handle of inbound calls for all locations with a special focus on providing concierge level patient assistance, practice and provider credentialing and call conversion.
Responsibilities include the following. Other duties may be assigned.
- Promptly and courteously answers inbound phone calls.
- Handles all calls with the highest level of customer care by being courteous, patient and helpful throughout the entire call process.
- Handles all calls from potential patients with a focus on credentialing the practice, ASC and providers.
- Handles all referrals from other practices.
- Focuses on converting calls to appointments whenever possible.
- Responsible for having a high level of knowledge about all services, treatments, and surgeries provided by our facility.
- Delivers high quality customer service in keeping with the PVPS Core Values.
- Schedules appointments for 30 providers, preregisters patients and collects credit card information.
- Educates patients on what to expect during their visit and how to prepare for the upcoming appointment.
- Makes product and services suggestions for patients when appropriate; Assists patients with cosmetic product purchases.
- Required to respond to email inquiries, web leads, and similar forms of electronic communications.
- Responsible for answering and documenting all Mymedleads, internet and chat leads.
- Credential practice, providers, products and procedures.
