What are the responsibilities and job description for the Held Desk Technician position at Ascend Staffing?
Job Title: Help Desk Technician
Company: Ascend Staffing
Reports To: System Administrator
Pay: $17 - $19 an hour monthly bonus
Job Summary
Ascend Staffing is looking for a motivated Help Desk Technician to provide technical support to internal users and assist with the daily operations of the IT department. This role is ideal for someone eager to grow in IT, develop new skills, and work with the latest technologies. You will troubleshoot hardware, software, and networking issues across 50 offices in the U.S., ensuring smooth operations for employees.
Essential Responsibilities
- Provide technical support via phone, email, remote access, and in-person assistance.
- Manage and resolve help desk tickets in a timely manner, escalating as needed.
- Support and troubleshoot hardware and software, including:
- Windows-based computers
- Microsoft 365 (Teams, SharePoint, OneDrive, etc.)
- Mobile devices (Apple & Android)
- Printers, scanners, and other office equipment
- Security systems (SimpliSafe) and timeclock devices (Uattend)
- Maintain IT asset inventory, including equipment setup, relocation, and disposal.
- Assist with network troubleshooting and basic system administration tasks.
- Other duties as assigned.
Qualifications
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication abilities.
- Ability to work independently and in a team environment.
- Basic understanding of computer hardware, networking, and Office 365.
- Must be able to lift 50 lbs.
Preferred Certifications
- CompTIA A
- CompTIA ITF
- Google IT Support
Benefits
- Growth-driven environment with project-based opportunities
- Competitive PTO program
- Health & Life Insurance
- 401(k) program
- Tuition reimbursement
- Monthly performance-based bonuses
- Casual Dress Fridays & occasional company-provided meals
About Ascend Staffing
Founded in 1969, Ascend Staffing is one of the largest private staffing companies in the Intermountain West. We specialize in connecting employees with opportunities across various industries. Our mission is to create growth opportunities for employees, clients, and communities.
At Ascend Staffing, we value balance, responsibility, integrity, teamwork, personal growth, and humor. As a Help Desk Technician, your work will make a difference, and you’ll be part of a supportive and engaging team.
For more information, visit www.ascendstaffing.com.
Ascend Staffing is an equal opportunity employer.
@INInternal
@ZRInternal
Salary : $17 - $19
