What are the responsibilities and job description for the Service Desk Technician position at Ascend Technologies?
Service Desk Technician
Part time: M-F 9a-2:30pm CST (29 hours a week)
Purpose
This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow their IT career.
Responsibilities
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
Hourly - Part time - 29 hours a week
Part time: M-F 9a-2:30pm CST (29 hours a week)
Purpose
This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow their IT career.
Responsibilities
- Act as the first point of IT support for our customers
- Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
- Resolve end-user incidents and requests efficiently
- Explain technical issues and terms in a way our clients can understand
- Providing high-end, customer focused service that our clients expect
- Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis.
- Other responsibilities as assigned by management
- Strong technical aptitude with Level 1experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements.
- One year of experience in a technical position. Service Desk or customer support experience preferred.
- Top performers in customer service positions: answering support calls, emails and following up with clients.
- Consistently exceeded customer expectations by providing exemplary service
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
Hourly - Part time - 29 hours a week
Salary : $18