What are the responsibilities and job description for the Team and People Operations Manager position at Ascend?
What we do
Ascend is transforming the $10T global insurance industry by combining AI automation with embedded fintech. While insurance makes up 7.2% of global GDP, outdated financial infrastructure-PDFs, emails, and manual reconciliation-slows the industry down. Ascend is the first and market-leading finance automation platform built specifically for insurance, driving its rapid digital transformation.
In just three years, we've :
- Acquired 3,000 customers, including multiple top insurance distributors
- Processed billions in transactions annually, growing 200% per year.
- Built a world-class team of 50 people in our San Francisco and Columbus offices.
How we do it
Ascend automates the entire insurance financial lifecycle-from collections and accounting to reconciliations and disbursements-helping businesses streamline operations and increase profitability.
In the AI era, software alone is no longer enough. For decades, software costs have declined, and with AI, they are now in free fall. As both software buyers and builders, we fully embrace this shift-it makes technology more powerful and accessible. However, businesses must also maximize monetization, and the future belongs to those that embed themselves into financial flows rather than simply selling SaaS.
That's why AI fintech is our edge-seamlessly integrating financial automation into transactions to create real, lasting value. Customers don't just buy software; they unlock powerful financial efficiencies with a 5-7x ROI.
Why we do it
Insurance is a $10T industry running on legacy systems. AI alone won't fix it, but AI-powered automation embedded into payments and transactions will.
Ascend's mission is to become the leading financial automation platform for insurance by 2030-powering the entire industry's financial operations while transforming the way trillions of dollars move.
Your role
We are looking for a dynamic and highly organized Team and People Operations Manager to broadly support our growing team. This role is ideal for someone who thrives in a fast-paced startup environment and is comfortable wearing multiple hats across executive assistance, recruiting, people, and office operations, and coordination. You will be responsible for keeping our team running smoothly by managing the office environment, scheduling for executives, and supporting recruitment processes such as, but not limited to, onboarding, scheduling, candidate experience throughout the process, and hiring compliance.
Responsibilities will include
Objective #1 : In your first 30 days, you will :
Objective #2 : In your first 60 days :
Objective #3 : In your first 90 days, and beyond, you will :
You might be a good fit if you are / have
Base Salary Range : $80k - $120k annually ( Equity)
Benefits
Join Ascend and be part of our mission to revolutionize the insurance industry and contribute to global financial modernization. Your leadership can make a significant impact on improving the $1T insurance industry.
Equal Opportunity
We are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage candidates to apply even if their experience doesn't precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.
Salary : $80,000 - $120,000
