Service-Manager

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

WHAT WE OFFER:

• Medical / Dental / Vision Insurance
• Health Savings Account
• Life, Accident, and Disability Insurance
• 401(k) with company match
• Training
• Paid Time Off
• Paid Holidays
• Great Culture & Team Environment
• Long Term Career Opportunities

OVERVIEW:
Ascendance is looking for a motivated, full-time Service Manager. The Service Manager is expected to provide direction to service personnel; delegate assignments according to business needs and answers questions concerning present and future jobs; manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues; prepare an annual budget and monitor budgeted expenditures; maintain awareness of current and projected market conditions, develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives. The successful team member has comprehensive management experience and a proven history of growing a successful team and operation.

RESPONSIBILITIES:

• Ensure customer satisfaction by maintaining the best possible service standards.
• Ensure quality work is delivered to meet customer needs.
• Performs necessary duties for the safe, efficient, and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.
• Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
• Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.
• Planning and reviewing compensation actions.
• Enforcing policies and procedures.
• Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.
• Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas, projecting expected sales volume and profit for existing and new products.
• Manage labor, materials, and other costs associated with the Service team’s operations.
• Develop and implement effective plans for improving efficiency and maximizing profitability of the Service team.
• Train and provide technical assistance to service team as needed.
• Liaise with other departments, as needed, to coordinate service.

BASIC QUALIFICATIONS:

• 3-5 years of management experience is required.
• Experience in heavy-duty truck/engine repair and installation.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Skills in welding, electrical, and hydraulic systems are preferred.
• Ability to listen, communicate effectively and resolve conflict with customers, employees, and co-workers.
• Experience in employee supervision and personnel administration, preferably in a service technician environment.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate computers and business applications.
• Strong problem-solving skills.
• Goal oriented and results focused.

LICENSES/EDUCATION/TRAINING:

• Post-high school education is preferred.
• Additional training in heavy duty trucks required.
• A combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.
• Class A or B commercial driver’s license or the willingness to obtain one.

EEOC Statement

Ascendance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected status.

DISCLAIMER:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, workload, changes in personnel, technological developments, etc.)