Service Writer

Ascendance Truck Centers formally Mid-State Truck Service is hiring a full-time, Service Writer at our Plover Dealership.

This position integrates all aspects within our service department. The Service Report Writer will order parts and complete work orders and reports. Writer will enter details of diagnoses into computer system and prepare detailed instructions for service technicians. The position offers independence and flexibility while being part of a team. Wages are dependent upon experience.

Job Description: The Service Writer will be responsible for assisting the Service Manager in running an efficient and profitable shop.

-Inspect the vehicle and recommend additional services as needed.

-Provide a complete and accurate written cost estimate for labor and parts.

-Make every effort to be sure any parts, paint, materials or supplies used or leaving the company inventories are properly billed to appropriate repair order or party.

-Maintain a method of follow up for customer satisfaction.

-Resolve any customer and employee complaints or concerns, if unable, report to and assist management in resolving them.

-Meet and greet service customers, taking service calls from customers to schedule appointments.

-Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.

-Determine progress of repair/service orders and inform customer accordingly.

-Review results of customer satisfaction surveys with service managers. Address customer’s questions/needs promptly and respectfully.

Qualifications: No experience necessary but applicant must have detailed knowledge of mechanical equipment and parts for basic understanding. Previous experience as a service writer, service adviser, or team leader is preferred.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)

Compensation: Full benefits starting 30 days following a month worked

- Health / Dental / Vision Insurance
- Health Savings Account
- Life, Accident, and Disability Insurance
- 401(k) with company match
- Paid Time Off
- Paid Training
- Competitive wages: based on experience

About us:
Ascendance Trucks is a new & growing organization of best-in-class truck brands and dealerships offering sales, service, parts, financing and trade-in/ disposition assistance. We are equally committed to attract and offer a diverse group of team members tremendous and rewarding career opportunities, training, competitive wages and benefits.

Equal Employment Opportunity
We are committed to providing our team members equal opportunities for all of our team members and applicants in all aspects of hiring and employment, including but not limited to selection, hiring, promotion, transfer, and compensation, without regard to race, color, religion or creed, age, national origin or ancestry, uniform service member/veteran status, sex (including pregnancy), sexual orientation, gender identity or expression, disability or genetic information, possession of a General Education Development Certificate as compared to a high school diploma, or any other protected status in accordance with the requirements of applicable federal, state and local laws.

This policy extends to all aspects of employment, including but not limited to, recruiting, hiring, firing, promotion, demotion, discipline, transfer, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Work Location: In person