Administrative Assistant

AscendHR,a Professional Employer Organization (PEO) located in Beckley, WV, is expanding our team. We are in search of an experienced Administrative Assistant to join us in our mission of providing outstanding client services. This position requires a high level of attention to detail, excellent organizational skills, and a strong understanding of administrative functions in a professional office environment, as well as a strong dedication to accuracy and efficiency.

AscendHR’s mission is to provide top-notch customized human resources service solutions to small and medium sized businesses and to celebrate the long-term relationships we create with those we serve. The Administrative Assistant will support this mission by handling all administrative tasks to ensure accuracy and timeliness; coordinating general operations and providing administrative support for each department; and serving as a point of contact for clients and worksite employees.

Specifically, the role includes:

• Acting with the highest level of honesty, trust, character and transparency
• Providing excellent customer service to clients, employees, and field partners
• Answering telephones and directing calls
• Greeting and assisting visitors
• Coordinate the daily operations of the office, ensuring all administrative functions are running efficiently
• Organize and maintain office supplies and equipment
• Ensure the office is clean, organized, and compliant with safety regulations
• Coordinate with team on office schedules, including meetings, appointments, and events
• Assist with the onboarding process for new employees, ensuring they have the necessary tools and resources
• Assist with the administration of employee benefits, payroll, and HR documentation
• Maintain accurate and up-to-date employee records, both electronic and physical and ensure compliance with records retention requirements
• Assist with recruitment tasks, such as scheduling interviews and processing new hire paperwork
• Coordinate employee training and development programs as needed
• Respond to employee inquiries regarding policies, benefits, and other employment issues
• Serve as the first point of contact for clients and potential clients, answering inquiries related to PEO services
• Assist with client onboarding, ensuring smooth transitions and clear communication regarding HR, payroll, and benefits services
• Perform general administrative duties such as filing, data entry, and maintaining company records
• Assist management with special projects as needed.
• Prepare and organize reports, presentations, and correspondence for management
• Drafting and proofreading correspondence
• Opening, scanning, and distributing incoming mail
• Stuffing checks, preparing mail and packages for shipment
• Providing administrative support to each department
• Improving client retention by building and maintaining a client relationship based on trust and dependability, quality service, and exceeding client expectations
• Collaborating with internal partners to resolve issues and ensure that clients’ expectations are met
• Reviewing completed payrolls for accuracy and make recommendations and/or corrections as necessary
• Assisting with performing uploads of payroll reporting for Worker’s Compensation accounts
• Special projects as assigned

The ideal candidate will have:

• Associates degree in Business, Accounting or a related field is preferred, or equivalent relevant experience
• Minimum of three years of relevant experience is required
• Extensive knowledge of administrative functions and office procedures
• Excellent computer skills, fully proficient in MS Office
• Extremely detail-oriented, problem solver, critical thinker
• Outstanding organizational skills
• Experience with PRISM HR Software or similar HRIS strongly preferred (or the ability to learn and apply new skills)

Apply today through really.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Support: 3 years (Preferred)

Work Location: In person