What are the responsibilities and job description for the Field Service Technician position at ASCENDING Inc.?
Title:Field Service Technician
Locations:Chicago, IL, Michigan, Georgia, Florida
Term:Full-time
Overview:
Our client is seeking an experienced CNC Field Service Technician to join their team. This role involves up to 100% travel to customer facilities, providing advanced troubleshooting and repair of CNC machine tools, including 5-axis machines, mills, and lathes. You will play a key role in ensuring the functionality and performance of machine tools while working in a dynamic environment that values expertise and adaptability. Our client offers competitive wages, excellent benefits, and opportunities for professional growth.
Job Duties:
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Locations:Chicago, IL, Michigan, Georgia, Florida
Term:Full-time
Overview:
Our client is seeking an experienced CNC Field Service Technician to join their team. This role involves up to 100% travel to customer facilities, providing advanced troubleshooting and repair of CNC machine tools, including 5-axis machines, mills, and lathes. You will play a key role in ensuring the functionality and performance of machine tools while working in a dynamic environment that values expertise and adaptability. Our client offers competitive wages, excellent benefits, and opportunities for professional growth.
Job Duties:
- Dismantle and prepare machines for shipment
- Perform machine leveling and alignment
- Troubleshoot and repair major machine tool problems, including 5-axis machines, mills, and lathes
- Disassemble, repair, and rebuild machine tool sub-assemblies and assemblies
- Organize and tag components for reassembly
- Replace or repair damaged components
- Conduct first-time power-up and troubleshooting of machines
- Perform servo system tuning and advanced troubleshooting of electronic circuitry
- Train customers on CNC control system operations
- Report activities and expenses timely and accurately
- Travel frequently to customer facilities, often on short notice
- Maintain a clean, organized work area
- Adapt to diverse environments, working with various machine types and customer needs
- Additional duties as assigned
- Authorization to work in the United States (U.S. citizenship required)
- Willingness to travel up to 100%
- 5 years of experience in machine tool field service
- Advanced knowledge of machine tools and terminology, including troubleshooting 5-axis machines, mills, and lathes
- Demonstrated ability to work with diverse equipment rather than staying on the same machine or with the same company for extended periods unless project-based
- Associate degree in electronic engineering or related field (experience may substitute)
- Strong understanding of mechanical systems and components
- Intermediate parametric programming and ladder logic knowledge
- Excellent interpersonal and computer skills
- Advanced troubleshooting capabilities
- Physical ability to lift up to 50 pounds and stand for long periods
- Experience with Renishaw Ballbar and Laser Calibration equipment
- Ability to scrape and fit machine tool components
- Working knowledge of applications processes and programming
- Background in CNC retrofitting or unique machine builds
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