What are the responsibilities and job description for the Technical Specialist position at Ascendion?
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Position Summary:
This role is responsible for providing on-site technical support and maintenance for a fleet of office equipment at customer locations. The ideal candidate will possess strong technical skills, excellent customer service abilities, and a proactive approach to problem-solving.
Key Responsibilities:
Device Management:
- Manage consumable inventory levels for office equipment (printers, copiers, etc.).
- Replace consumables, including customer-provided paper, at all designated locations.
- Ensure adequate stock levels of consumables are maintained at customer sites.
Data Management:
- Collect and track device usage data and monitor device performance and identify potential issues proactively.
- Manage the utilization of onsite spare device inventory and coordinate data collection for transition team.
Technical Skills:
- Apply knowledge of NT/Unix/MS platforms to resolve technical issues.
- Proficiency in using web-based software for fleet management.
Qualifications:
- High School Diploma or equivalent required; Associate's Degree in a technical field preferred.
- Prior experience in a customer-facing role, preferably in a technical support environment.
- Strong technical aptitude and troubleshooting skills.
- Excellent communication and interpersonal skills.
- [Add any specific certifications or software proficiencies, e.g., CompTIA A , printer certifications]
Salary Range: The salary for this position is between $35000 – $39000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day(s) accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day(s) of paid vacation time] [6 paid holiday(s) and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Salary : $35,000 - $39,000
