IT Systems Engineer

Fuse your creativity and technical acumen as our IT Systems Engineer. You’ll work with on-premises and modern cloud infrastructure, along with a variety of SaaS applications, optimizing them for performance and reliability, troubleshooting and resolving issues, and providing user support. If you understand enterprise IT systems and enjoy innovating, join us! You’ll have the opportunity to enhance your skills and gain valuable experience in a supportive environment. 

This position is based at our state-of-the-art headquarters in Madison, Wisconsin. You’ll have a hybrid schedule, generally working in the office three days a week and remotely two days a week. We offer generous benefits, including paid volunteer time off, wellness programs and incentives, and ongoing professional development. 

Job Responsibilities 

On a day-to-day basis, you may do the following. 

• Design, implement, and manage cloud-based infrastructure and SaaS applications. 

• Develop, script, and maintain automation tools to enhance operational efficiency and streamline workflows. 

• Provide advanced technical support and troubleshooting for IT services and systems. 

• Monitor system performance, ensuring compliance with industry standards and best practices. 

• Conduct regular system audits and generate reports on system performance. 

• Help plan and execute system upgrades and migrations. 

• Develop and maintain documentation for IT systems, processes, and procedures. 

• Recommend technology options that provide long-term business value. 

• Identify tactical technology alternatives and workarounds when necessary to maintain user productivity. 

• Improve the delivery of services and solutions. 

• Work with IT and security engineers, IT support staff, and other cross-functional team members to ensure assigned projects are completed timely and have met stated business requirements. 

• Perform additional duties as assigned. 

Qualifications 

A highly qualified candidate will possess the following. 

Education and Experience 

• Knowledge equivalent to a degree in information systems or a related field. 

• Five or more years of experience in IT systems administration and support, with a focus on SaaS and cloud technologies. 

• Strong knowledge of networking and infrastructure management. 

• Familiarity working in a code repository. 

• Experience with any of the following: automation and configuration management tools, scripting languages (e.g., PowerShell), legacy Microsoft domain management, backup and restoration systems (e.g., Veeam), and desktop management. 

General Skills 

• Excellent problem-solving and analytical skills. 

• Ability to provide a high level of customer service. 

• Ability to perform job functions with minimal direction and supervision. 

• Ability to adapt to changing technology and business situations. 

• Ability to understand our business and technology objectives and deliver exceptional solutions and services to meet those objectives. 

• Excellent oral and written communication skills with the ability to adapt styles to match both a technical and nontechnical audience. 

• Effective interpersonal skills exemplified by initiative, courtesy, diplomacy, positive attitude, professionalism, and appropriate business ethics. 

Other Information 

Ascendium offers an outstanding benefits package designed to provide employees and their families with a high degree of security. These benefits include, but are not limited to: 

• Comprehensive medical, dental, and vision insurance.   

• Generous time off, including up to eight weeks of paid parental leave.  

• Student loan repayment assistance and tuition reimbursement.  

• Retirement savings plan with employer match.  

Ascendium provides equal employment opportunity to all individuals regardless of their race, color, religion, sex, age, national origin, creed, disability, veteran status, or any other characteristic protected by state or federal law. 

H-1B sponsorship (initiation or transfer) is not available for this position.  

If you would like assistance with the application process, please email Ascendium Human Resources. We invite all applicants to complete the Voluntary Affirmative Action questions when submitting application materials. The questions are found at the end of the online application process. To learn more about our commitment to Equal Employment Opportunity, please visit the Ascendium Careers webpage.  

Ascendium requires criminal, employment, and education background investigations before hiring.