What are the responsibilities and job description for the Claims Resolution Analyst position at Ascendo?
The Claims Resolution Analyst is responsible for handling and resolving customer or vendor claims related to products, services, or transactions. This role involves working closely with various departments and external stakeholders to ensure issues are addressed quickly and efficiently. Here's a typical job description for this role at the company :
Claims Resolution Job Description
Job Title : Claims Resolution Specialist
Department : Claims / Customer Service
Reports To : Claims Manager / Customer Service Manager
Key Responsibilities :
- Claims Management
Review and process claims related to customer complaints, product issues, or service discrepancies.
Serve as the primary point of contact for customers or vendors regarding claims.
Maintain accurate and thorough records of all claims, including detailed notes, resolutions, and communications.
Work closely with customers, vendors, and internal teams to reach fair and timely resolutions for claims.
Collaborate with various departments (logistics, sales, finance, etc.) to resolve claims that require cross-functional coordination.
Ensure that claims are handled in accordance with company policies, industry standards, and legal requirements.
Analyze trends in claims data to identify potential improvements in processes, product offerings, or customer service practices.
Qualifications :
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Contact information
Hakeem Peterson
