What are the responsibilities and job description for the Customer Service Representative - Phone Order Team position at Ascendo?
Job Title : Customer Service Representative
Location : Palatine, IL.
About Us : Ascendo Resources is hiring for a dynamic Customer Service Representative for one of our innovative Biotech clients to join the team! We are looking for a Customer Service Representative who is capable of multi-tasking, and updating multiple CRM's and spreadsheets to enter new customer orders.
Position Overview : We are seeking a Customer Service Representative to provide exceptional support to our manufacturing client's customers. The ideal candidate will have a passion for delivering outstanding service, strong communication skills, and the ability to thrive in a fast-paced environment. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
Key Responsibilities :
- Serve as the primary point of contact for customers via phone, email, and chat
- Respond promptly to customer inquiries and resolve issues in a professional and courteous manner
- Process orders, returns, and exchanges accurately and efficiently
- Coordinate with other departments, including sales and production, to ensure timely delivery of products and services
- Provide product information, pricing, and availability to customers as needed
- Handle customer complaints and escalate complex issues to appropriate channels for resolution
- Maintain accurate customer records and update information in the database
- Continuously strive to meet or exceed customer satisfaction goals and performance metrics
- High school diploma or equivalent; Bachelor's degree preferred
- Proven experience in customer service or related field, preferably in a manufacturing environment
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport and relationships with customers
- Proficiency in Microsoft Office Suite and experience with SAP and SalesForce software is a plus
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting
- Order-entry experience is a HUGE PLUS!
- Detail-oriented with a focus on accuracy and quality
- Positive attitude, problem-solving mindset, and a commitment to delivering exceptional service
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance, retirement savings plan, and paid time off
- Opportunities for professional development and career advancement within the company
- Collaborative and supportive work environment
Qualifications :
Benefits :
How to Apply : Interested candidates are encouraged to submit their resume and cover letter to Jknight@ascendo.com. Please include "Customer Service Representative Application" in the subject line. We thank all applicants for their interest in joining our team, however, only those selected for an interview will be contacted.
Ascendo Resources is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Contact information
David Crowley
