What are the responsibilities and job description for the Customer Service Representative position at Ascendo?
The Customer Service Representative plays a vital role in ensuring customer satisfaction by effectively managing inquiries, processing orders, and resolving issues. The primary responsibilities include :
- Customer Interaction : Responding to customer inquiries via phone, email, and ticketing systems, providing prompt and courteous assistance.
- Order Management : Processing sales and purchase orders accurately and efficiently.
- Issue Resolution : Collaborating with internal teams to address and resolve customer concerns, including billing issues and product inquiries.
- Documentation : Maintaining accurate records of customer interactions and transactions in the company's ERP system.
- Communication : Proactively updating customers on order statuses, changes, and delays.
- Continuous Improvement : Identifying and suggesting enhancements to improve the overall customer experience.
Schedule : Monday- Friday; 8am-5pm
Pay : $17-$18 an hour
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Contact information
Hakeem Peterson Learn More
Salary : $17 - $18
