What are the responsibilities and job description for the CSA Technician position at Ascendum Machinery?
Description
CSA (Customer Support Agreement) Technician for construction equipment is responsible for equipment maintenance on heavy, compact, or complimentary equipment/attachments. This role involves performing routine inspections, diagnosing mechanical issues, carrying out scheduled maintenance, and repairing or replacing parts as necessary.
Key Responsibilities
CSA (Customer Support Agreement) Technician for construction equipment is responsible for equipment maintenance on heavy, compact, or complimentary equipment/attachments. This role involves performing routine inspections, diagnosing mechanical issues, carrying out scheduled maintenance, and repairing or replacing parts as necessary.
Key Responsibilities
- Scheduled for work to meet Customer Support Agreements with ASCENDUM’s representative coverage territory:
- Perform services on equipment as outlined by the Support Agreement.
- Change filters and fluids based on specific intervals.
- Inspect and take pictures/videos of equipment operation, damage, and repairs.
- Check all applicable safety-related items, such as seatbelt operation & expiration date, mirrors, cameras, alarms, tire pressures, etc.
- Identify wear and tear, fluid leaks, abnormal sounds, and other potential issues during inspections.
- Paperwork/Computer:
- Complete all paperwork as outlined by the supervisor.
- Maintain and update all computer-assigned tasks as outlined by the supervisor.
- Maintain and update all pictures/videos in the system or devices provided by ASCENDUM.
- Software updated on machines.
- Communication:
- Notify site-specific personnel of entry and departure from the worksite (job site/shop).
- Notify, as outlined by the supervisor, appropriate ASCENDUM personnel of job start-ups and completions.
- Training and Certification:
- ASCENDUM is an MSHA Part 48 company; certification must be kept current.
- ASCENDUM requires certain driving records to be maintained:
- Outlined in the ASCENDUM Employee Handbook.
- Specific supervisor regulations, company standards.
- ASCENDUM-provided service truck/van regulations (service/logbooks as required).
- ASCENDUM CBT (EHS, ASCENDUM Learning, etc.).
- VOLVO service training, CBT, and ILT.
- Other product line service/parts-specific training, CBT, and ILT.
- Company Assets:
- Technician will be provided a service truck/van, laptop, mobile phone, diagnostic tooling, etc.
- Responsible for tracking and upkeep of all assets provided.
- Education: High school diploma or equivalent. Additional technical certifications or training, Tech school, etc.
- Experience: Proven experience (2 years) as a Shop technician or Rental turn technician. Other equivalent experience is a factor.
- Technical Skills: Proficient in diagnosing and repairing mechanical, hydraulic, and electrical issues.
- Certifications: MSHA Part 48 and company required and site specific requirements.
- Knowledge: Familiarity with construction equipment manuals, tools, diagnostic equipment, and safety standards.
- Physical Requirements: Ability to lift and move heavy parts (up to 70 lbs), bend, squat, kneel, and work in various weather conditions.
- Valid Driver’s License: A valid driver’s license is required for transporting equipment and tools.
- Strong problem-solving and troubleshooting abilities.
- Excellent attention to detail and ability to follow standard operating procedures.
- Good communication and teamwork skills.
- Field-based, on construction sites and customer/company shops
- Work may involve exposure to outdoor elements, heavy machinery, and construction site hazards.
