Warranty Clerk

Job Description

Job Description

Description : POSITION SUMMARY :

The Warranty Clerk plays a key role in ensuring accurate record-keeping and seamless support for the warranty claims team. This position requires exceptional organizational skills, attention to detail, and collaboration to maintain up-to-date and well-organized documentation.

RESPONSIBILITIES :

• Gain a thorough understanding of OEM equipment warranty policies and accurately quote extended warranties for sales.
• Review monthly sales documentation and ensure proper enrollment in relevant warranty programs, including standard warranty, engine warranty, extended warranty, telematics, and machine monitoring programs.
• Document lease returns and update warranty and telematics systems as needed to reflect changes in ownership.
• Serve as a resource for the sales and service teams by providing expertise on various warranty coverages.
• Collaborate effectively within the warranty department to support the claims team.
• Maintain organized records and spreadsheets related to warranty processes.
• Enter and update applicable warranty coverage details in the Dealer Management System (DMS).
• Manage warranty part returns and track core components for return processing.
• Assist with tracking and documenting receipt of arrival, delivery, and inspections of equipment within multiple regions.
• Perform additional duties as assigned.

Requirements :

EXPERIENCE / COMPETENCIES / PROFICIENCIES -Satisfactorily achieving and / or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job :

PHYSICAL DEMANDS :

Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.

FLSA STATUS : The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

TRAVEL REQUIREMENTS : None Required.

EQUAL OPPORTUNITY : Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.