Warranty Specialist (Heavy Equipment)

The Warranty Specialist is responsible for managing warranty claims, ensuring compliance with Heavy Equipment OEM warranty programs, and supporting internal teams with warranty-related processes. This role requires strong attention to detail, organizational skills, and the ability to interpret technical information to process claims accurately. The Warranty Specialist will collaborate closely with service departments, maintain thorough documentation, and navigate both OEM and internal systems to ensure efficient claim handling and resolution.

Key Responsibilities :

• Develop a thorough understanding of warranty program rules and requirements for various OEMs.
• Support service departments by providing guidance on warranty program policies and compliance.
• Learn and navigate internal company systems to ensure accurate warranty processing.
• Apply warranty guidelines and technical information to service invoices for warranty claim development.
• Utilize OEM warranty systems to enter and process warranty claims efficiently.
• Maintain organized records, including claim tracking spreadsheets and supporting documentation.
• Process warranty credit memos and checks to reconcile and settle invoices.
• Perform additional tasks and responsibilities as assigned to support department operations.

Requirements

PHYSICAL DEMANDS :

Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.

FLSA STATUS : The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

TRAVEL REQUIREMENTS : No more than 10%.

EQUAL OPPORTUNITY : Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.