Member Experience Specialist (Teller)

Purpose

Perform transactional duties by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Duties & Responsibilities

• Greet and welcome members in a courteous, professional and timely manner, providing prompt, accurate, and efficient service.
• Properly identify each member before servicing.
• Perform routine transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, gift card sales, etc. Process to include examining checks thoroughly (including endorsements verifications) before negotiating and verifying. Examine cash for accuracy and authenticity before performing transaction. Follow instructions when processing past due loan payments by alerting the collections designated person before processing. Provide transaction receipts for transactions processed.
• Place appropriate holds on accounts for uncollected funds according to Reg CC. Review account before performing transactions to be certain that transactions should be processed.
• Process mail transactions under dual control.
• Check night depository under dual control and process any deposits/loan payments/etc. daily.
• Maintain up-to-date and comprehensive knowledge of all credit union products and services. Promote, explain and cross-sell other credit union services such as consumer or mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, on-line banking, gift cards, e-statements and any other services and promotions.
• Maintain up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations related to financial transactions, including robbery procedures, security, Reg. CC, and BSA.
• Count and package coins and currency.
• Process shared branching transactions. Must be very knowledgeable of shared branching policies and procedures and receive annual training and testing.
• Balance cash in drawer and checks received to system totals at the end of each day/shift. Research and resolve discrepancies. Report any discrepancies to supervisor.
• Ensure workstation and lobby are properly stocked. Clean counter and station at the end of each day.
• Balance/add cash to ATM weekly under dual control.
• Assist with the balancing of the vault.
• Balance/maintain coin machine.
• Offer suggestions and ideas for changes to help better service members.

Skills, Knowledge, Experience

• High school graduate or equivalent.
• Knowledgeable of computers and general office equipment
• Able to understand and follow verbal and written instructions.
• Must have excellent verbal and written communications skills.
• Must be organized, accurate and neat.
• Maintain professional appearance.
• Able to work well with credit union staff
• Able to work in a sales-oriented environment and look for sales opportunities.
• Cash handling experience.

This job description is not a complete statement of all duties and responsibilities for this position. It contains only the facts necessary to evaluate your position on a fair basis.