Billing Specialist - Cash Posting Specialist

GENERAL JOB DESCRIPTION

The Cash Posting Specialist primary responsibilities are to receive and post payments on accounts, process refunds, make adjustments to customer invoices, and manage accounts. Other duties include researching and resolving discrepancies and keeping accurate accounting records. In addition to overseeing all payments and financial transactions, payment processors may perform clerical duties, such as documenting customer payment plans, writing reports, pulling patient information, and providing customer service whenever account or payment questions arise. When daily bank deposit is pulled, the payments are cross-checked to ensure finances are correct and received and check numbers are logged. In essence, payment reconciliation is a method of bookkeeping that compares internally logged cash deposits with bank records to ensure accounting is correct. Job duties include posting received checks, processing payments from insurance companies and patients, and detailed record keeping of all accounts.

DUTIES & RESPONSIBILITES

1. Review, research and verifies daily bank deposit and logs into appropriate internal drive
2. Obtain insurance payment check numbers from multiple payment sites and document
3. Process and post credit card, lockbox and bank payments to patient accounts.
4. Reviews and processes Prompt Pay, Small Balance and Slide Fee accounts.
5. Runs month end reports and balances bank reports to Marillac and Ascension worksheets and reports to Accounting.
6. Serves as support to business office staff, patients and their family members.
7. Provides comprehensive audit and analysis
8. Always handles all employee/patient/family contact in a courteous, professional manner
9. Receives and places telephone calls in a skillful manner using appropriate etiquette
10. Handles all telephone requests with courtesy, accuracy and respect for confidentiality
11. Alerts Supervisor/Director to patterns in problem areas in order to initiate situation resolution
12. Performs duties in a self-directed manner with minimal supervision or direction

WORK ENVIRONMENT

Work is normally performed inside within a temperature-controlled environment. Works in office areas as well as throughout the facility.

MINIMUM QUALIFICATIONS

1. A high school diploma or its equivalent in required
2. Two years of hospital experience and working knowledge of all patient accounting functions, including payment posting
3. Demonstrated experience in credit, collection and billing preferred, preferably in a hospital or clinic setting
4. Prior work experience operating a personal computer, in house computer system and other office equipment in required
5. Understanding of the third-party review process
6. Must be detail oriented
7. Understanding of payer funding and authorization procedures to ensure payment
8. Understanding of government/state payers, including eligibility factors
9. Knowledge of medical and insurance terminology is required
10. Ability to type 45 WPM
11. Must be proficient in the use of office machines, including computers
12. Must have excellent interpersonal and telephone skills
13. Must have effective written and verbal communication skills
14. Must obtain the ability to prioritize workload and possess ability to meet tight time frames
15. Must obtain the ability to work under minimal supervision, is detail oriented and possess problem-solving skills
16.  Must be able to withstand a frequent amount of working at a computer terminal