Senior Director of Operations - Behavioral Health

Company: Ascension Recovery Services

Location: Remote with travel 30%

About Us!

Ascension Recovery Services (Ascension RS) is considered an industry leader in developing and managing comprehensive, fully integrated behavioral health systems, treating SUD and co-occurring mental illness across the full continuum of care. Our experience in the development of treatment facilities encompasses the entire continuum of care, including detoxification and residential treatment facilities, outpatient programming, sober living homes/recovery residences, peer support services, and job training / workforce reintegration.

We're searching for a Senior Director of Operations who is a visionary leader and shares our commitment to improving access to substance use disorder and all behavioral health services and embodies our core values: kindness, excellence, empathy, teamwork & integrity. As a member of the Ascension Recovery Services executive team, reporting to the President, this position will be responsible for the operational success of programs across the country with multiple clients.

We are specifically looking for an individual with proven experience designing and building extraordinary in-patient and out-patient substance use disorder treatment programs from the ground up & providing on-going leadership. Experience in consulting or high-growth startups a plus!

Why You Should Join Us

• Purpose-Driven Work: Every decision you make directly impacts lives. You’re not just managing services; you’re offering hope and healing.
• Innovation: We’re open to fresh ideas, creative solutions, and disruptive approaches. We’re redefining the landscape with evidence-based practices, holistic care, and personalized solutions.
• Collaborative Environment: Work alongside passionate professionals who share your commitment to excellence.
• Compensation and Benefits: We offer a competitive salary with great opportunities to earn incentives based on performance, and comprehensive health and welfare benefits.
  
  

What You’ll Do

Operations/Program Development:

• Supports the company growth initiatives by acting as the subject matter expert on client engagements in the areas of Operations, Compliance, Policy & Procedure, and Program Development.
• Develops and executes operational strategy based on unique client needs
• On-site lead in partnership with the implementation team for the opening of all new programs and provides on-going leadership support to Executive Directors
• Develops an operational roadmap, in close collaboration with cross-functional leaders to project and support Ascension RS future growth in a scalable and efficient manner, while providing an extraordinary patient/client experience
• Designs operational goals and metrics for SUD/Behavioral Health facilities that align with the goals and milestones and provides oversight and active monitoring to ensure they are achieved.
• Identifies and prioritizes operational objectives and potential risks and provides leadership and guidance to the team leads to implement, track and measure success and mitigate risks.
• Ensure compliance with state and federal regulations related to substance use disorder treatment centers.
• Develop policies and procedures for facility operations, including admissions, detox, counseling, and discharge processes.
• Project manages large scale initiatives to ensure high quality, timely completion of services
  
  

Financial Accountability

• Manages the quarterly and annual budgeting process and P&L responsibilities.
• Works closely with the finance team to develop proformas, budgets and other financial documents.
• Monitors facility performance and develops and executes strategies to meet financial objectives
  
  

Internal Relationships

• Partners with leaders across the organization, to take advantage of the company's core competencies, and to recognize when strategies under consideration do not align with those competencies and therefore represent undue risk.
  
  

Reporting

• Provides timely status on programs, opportunities, and other growth initiatives.
• Creates project reporting (e.g., status updates, reviews) and deliver presentations indicating progress report; monitor and report progress against milestones, providing quantitative and qualitative analysis.
  
  

Leadership

• Coaches' leaders on achieving goals and developing necessary skills that get results; develop team members performance, provide feedback and demonstrate the desired skills and expected work ethic.
  
  

Core Values - Promote and adhere to the workplace values of kindness, teamwork, empathy, integrity, excellence and mission

Education and Experience

• Bachelor’s degree required, master’s in health administration, business administration, or equivalent strongly preferred.
• Minimum of 7 years’ experience managing multi-site (multi-state preferred) operations; in the behavioral health or other relevant healthcare field. Experience with de Novo’s strongly preferred
• Minimum 10 years of people and team management experience with a proven track record of growing and developing high-functioning teams.
• Seasoned leader comfortable leading through change and ambiguity with the ability to connect dots across complex and ever-changing processes and systems.
• A strategic thinker with the ability to execute, including how to sequence events and milestones, plan resources, execute against tight timelines and measure progress and success.
• High emotional intelligence who can interface and extend leadership cross-functionally and externally.
• Experience growing and scaling an innovative service-oriented business model.
• Strong knowledge of fiscal management and responsibility, business finance, capital funding, contracts, partnerships, and corporate governance
• Travel 30%