What are the responsibilities and job description for the Account Manager position at Ascent Cloud?
Account Manager
Overview:
Ascent Cloud is a leading provider of Salesforce based solutions and provides industry leading applications for Sales and Customer facing teams. By combining the power of multiple platforms we are able to provide our customers with end-to-end solutions that help improve team performance and efficiency. We help our customers elevate their business with software built for the modern team. We are looking for Account Managers to lead the charge in this effort.
Day-to-day Responsibilities
Overview:
Ascent Cloud is a leading provider of Salesforce based solutions and provides industry leading applications for Sales and Customer facing teams. By combining the power of multiple platforms we are able to provide our customers with end-to-end solutions that help improve team performance and efficiency. We help our customers elevate their business with software built for the modern team. We are looking for Account Managers to lead the charge in this effort.
Day-to-day Responsibilities
- Work with customers to drive value through the use of our products
- Grow top-line revenue and customer base
- Develop sales pipeline for our SaaS-based technologies
- Work with existing customers on long term renewals, upselling and cross-selling
- Overall focus driving greater levels of Business and Technical/Adoption health for each assigned account.
Metrics of Success
- Upsell/Cross-sell: Quota objectives set annually
- Renewal Rates: Quota objectives set annually
- References: Asking a customer to be a reference or review on AppExchange
- Referrals: Getting a customer to recommend a prospect
- Live Connects: Conversations with customer contacts
- Exec Live Connects: Conversations with Senior Executives at your accounts
- Meet assigned A/R Aging objects set monthly
Requirements
- Having a Hunter mentality: meeting and exceeding quotas, plus asking for more
- Enterprise-level sales experience
- Able to navigate complex companies and sales cycles
- Working with customers on long term agreements
- Consultative sales approach with SaaS products leveraging solution selling
- Moving customers smoothly through the buying process and finalizing agreements
Expectations
- High energy and customer activity levels with extra effort
- Must be proactive in driving customer interaction
- Strong interpersonal, presentation and deal strategy skills
- Systematic but flexible, self-directed; can prioritize and manage multiple work streams
- Superior writing and communication skills
- Ability to travel consistently
- Proficiency in Salesforce CRM
- Ability to scale as company grows
- Consistent positive attitude
- Take full responsibility for entire account health - both business and technical/adoption
- Develop self sufficiency with Ascent Cloud solution demonstrations
- Use proper judgement when bringing in extended CSM and/or SE to assist with account activities
