What are the responsibilities and job description for the Member Service Representative | North Ogden | Full-Time position at Ascent Credit Union?
Ascent Credit Union is looking for a full-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.
Schedule: 9:00am to 6:00pm, Monday through Friday and on occasion Saturdays, 9:00am to 1:00pm
How You’ll Contribute:
- Build trust with our members by delivering service in alignment with our Service Promises
- Speak with members and identify opportunities to better their finances
- Accurately process financial transactions
- Take deposits, make loan payments, and process withdrawals
- Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
- Assure a positive experience and provide value to the member
- Provide friendly, professional, confidential, and effective assistance to members and credit union staff
- Research, troubleshoot and resolve member and internal inquiries
- Take on special projects and new responsibilities as directed by the branch manager
What You'll Bring:
- Enthusiasm for helping members’ financial futures
- Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
- Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
- Effective effort and resource management
- Demonstrated competency in desktop and mobile devices for communication and work duties
What We Offer:
Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:
- Annual salary reviews
- Medical, dental, and vision insurance
- Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
- Life insurance
- Short term and long term disability insurance
- Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
- 13 paid holidays per year starting on your first day
- Paid vacation
- Sick leave
Job Type: Full-time
Pay: $14.45 - $17.05 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $14 - $17
