What are the responsibilities and job description for the Payment Services Specialist position at Ascent Credit Union?
Payment Services handles all ACH and card transactions, ensuring accurate and timely payments. This team is has in-depth knowledge of all things payments.
How You Will Contribute
- Respond to department specific questions in a timely and accurate manner.
- Perform file and/or transaction maintenance, including tracking and updating information.
- Research and resolve member, vendor and internal issues by adjusting processes as appropriate.
- Manage multiple systems with various processing functions and deadlines.
- Respond to inquiries from internal associates assisting members regarding payment/deposits.
- Ability to resolve complex issues with minimal direction.
- Manage and administer daily ACH, Draft, BillPay, and home banking batch posting and balancing processes.
- Perform tasks including branch capture, ATM / Mobile Deposit adjustments and check returns.
- Manage and administer all areas of VISA card processing, fraud claims resolution, card provisioning and card maintenance.
- Interface with internal/ external members to resolve member account problems and inquiries.
- Back-up in all other areas of the Payment Services Department as needed.
- Other duties as required or assigned.
What You Will Bring
- Minimum 1-3 years' experience in the financial industry required with an emphasis on check or ACH payments preferred
- Strong analytical, critical thinking, and problem solving skills
- Customer service or administrative experience
- Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
- Be detail-oriented while employing the organization service standards and promises.
- Ability to establish interpersonal relationships for the purpose of exchanging technical, important or sensitive information and exhibit tact and diplomacy.
- Must have the ability to operate desk top computer and associated peripheral equipment, and use Credit Union software programs as necessary.
- Proficient in basic mathematical and reasoning skills are required.
- Proficient with Microsoft Office Suite products, such as Word, Excel, PowerPoint and Outlook.
What We Offer
- Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:
- Annual salary reviews
- Medical, dental, and vision insurance
- Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
- Life insurance
- Short term and long term disability insurance
- Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
- 13 paid holidays per year starting on your first day
- Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
- Paid vacation
- Sick leave
Job Type: Full-time
Pay: $21.50 - $25.00 per hour
Expected hours: 37.5 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $22 - $25
