What are the responsibilities and job description for the Sales Support Associate position at Ascent Developer Solutions?

About Ascent

Ascent Developer Solutions is a leading private lending platform, serving real estate developers nationwide in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with a deep understanding and personal experience in virtually every facet of real estate development, Ascent is uniquely positioned to create custom, innovative lending solutions for a variety of real estate development business strategies.

The Role.

The Sales Associate (SA) collaborates closely with Loan Officers and Relationship Managers to meet loan production targets by establishing and maintaining continuous business relationships with borrowers. The SA aids in managing the pipeline, loan processes, and portfolio management to support the Loan Officers and Relationship Managers.

This is a full-time, on-site, position based in our Encino headquarters.

The Work.

Pipeline Management : Assist Loan Officers and Relationship Managers in building sponsor and loan files, collecting conditions, managing loan processes, and communicating status updates to customers.
Loan Support : Provide ongoing support to Loan Officers and Relationship Managers throughout the life of a loan, including follow-ups with customers, document collection, and serving as the main internal point of contact for assigned loans.
Loan Structuring : Possess basic knowledge of loan structuring, including front-end guidance, underwriting requirements, and loan products.
Needs Assessment : Develop a needs list based on the review of the loan structure and AscentDS's underwriting requirements.
Documentation Review : Examine files for any potential issues ("red flags") in loan documentation to ensure the package is sufficient and complete.
Borrower Interaction : Directly engage with borrowers to obtain sufficient initial documentation for submission to underwriting or portfolio management, including reviewing loan packages and structures to ensure they meet lending criteria.
Customer Centric : Recommend and implement best practices as part of Ascent's dedication to creating an industry-leading customer experience.

Your Skills and Experience.

Minimum of 2 years' work experience in sales or customer service, with a preference for experience in private money / non-bank lending or a fast-growing startup.

Proficient in MS Office, and ideally SharePoint; adaptable to learning new tools and technologies in a dynamic setting.

Ability to apply critical thinking and problem-solving skills to innovate and adapt in a rapidly changing environment.

Strong organizational and execution capabilities with a focus on driving results.

Strong verbal and written communication skills, with excellent follow-up and the ability to effectively engage with diverse stakeholders.

Highly self-motivated to learn new skills, concepts, and technologies critical to startup success.

Team player with the flexibility, resilience, and entrepreneurial mindset needed to thrive in a fast-paced, deadline-oriented environment.

The Pay.

Compensation range for this position is $31.00 - $40.00 per hour plus overtime. We also is also a generous bonus plan of 15% per year.

The Work Environment

This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).

Full-time, 40 hours per week; must be available for occasional overtime.

Some nights and weekends required.

Ascent's Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, four dental plans, health savings and flexible spending accounts, vision coverage, and other optional benefits to choose from.

Ascent's Pledge

We pledge to be fair and considerate in hiring and promoting individuals, ensuring everyone can contribute their fullest potential regardless of background, identity, or personal circumstances. By promoting equal opportunity, we not only enhance our workplace but also contribute to a more just and equitable society. At Ascent, we stand united in building a community where everyone is empowered to succeed. Thank you for joining us on our journey towards a more inclusive future.

The pay range for this role is :

31 - 40 USD per hour (Los Angeles)

Salary : $31 - $40

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