Specialist, Key Account Management

About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do
We are looking for a client relationship professional to serve as a Specialist in the Key Account Management team. You and your teammates will interact with the customer to understand and support customer needs to develop and maintain customer relationships for high-profile accounts for Ascent’s North American customer base. You thrive on exceeding goals and knowing your success positively impacts those around you. This role combines account management, product management, and relationship building. Working on a team to champion the customer’s needs by working cross-functionality with our entire team.

• Provide support as part of the Key Account Management Team on high revenue or strategic accounts.
• Support team members to Identify and resolve root cause and implement tailored solutions.
• Support Key Account Management processes across clients to ensures process consistency.
• Provide tactical operations support during peak conditions and for special projects.
• Travel for temporary on-site support for crisis situations.
• Assist our operations team in their success by documenting and communicating customer requirements.
• Identify areas for continual improvement and work with team members for implementation.
  
  
  

What You’ll Bring

• Passion for solving customer issues and making them successful.
• Excellent communication skills and ability to work with a team to solve complex problems.
• 1 years of cross-functional, account management or similar adjacent areas of support, logistics operations, supply chain, or sales.
• Expertise in the transportation and/or logistics industry, as well as international operations including documentation and border crossing requirements.
• Strategic mindset, with the capability to contribute to making difficult decisions.
• Demonstrated ability to build relationships with our customers vertically and horizontally.
• A bachelor’s degree or 2 years industry experience.
  
  
  

Ascent’s Competitive Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay