What are the responsibilities and job description for the Catering & Events Manager position at Ascent Hospitality?
ESSENTIAL FUNCTIONS
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees and ensuring accuracy.
- Ensures billing accuracy, conducting bill reviews with the customer prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with groups and determines how to best work with the property staff and customer to solve these challenges and develop alternative solutions.
- Uses good judgment to integrate current trends in event management and event design.
- Acts as liaison between field sales person and customers throughout the event process.
- Participates in customer site inspections and assists with the sales process as necessary.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
- Develop strong community and public relations by ensuring property participation in local, regional and national tradeshows and client events.
- Participate in sales calls with members of the Sales and Marketing team to acquire new business and / or close on business.
- Identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy.
- Forecasts group sleeping rooms and event revenue groups.
- Assists in the sales process and revenue forecasting for customer groups
- Support the General Manager by coordinating crisis communications.
- Work with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and / or union requirements.
- Performs other duties as assigned to meet business needs.
- Execute and support Service and Brand Standards.
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their event.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :
PHYSICAL DEMANDS :
QUALIFICATION STANDARDS :
