What are the responsibilities and job description for the Reginal Director of Operations position at Ascent Hospitality?
ESSENTIAL FUNCTIONS
other duties may be assigned) :
- Guide and direct hotel management in development, production, promotion, and financial aspects of the company’s services within assigned region.
- Work in conjunction with the General Managers to actively manage key property issues.
- Review individual hotel’s performance to analyze results in implement improvement where appropriate.
- Assist in the development of meaningful, achievable hotel budgets and other short and long-term strategic hotel goals.
- Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest service expectations.
- Identify and pinpoint opportunities / areas needing to be re-engineered, reorganized, restructured, downsized, or eliminated.
- Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
- Review and address guest feedback with hotel managers to achieve positive outcomes and high levels of customer satisfaction.
- Understand the strengths and weaknesses of the competition and find opportunities for the hotels to exceed the competition.
- Hold regular briefings and communication meetings with the General Managers and other senior staff to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality.
- Review, analyze, and respond to performance metrics / data received from various reporting systems.
- Read, analyze, and interpret documents including financial reports such as P&L’s, balance sheets, general ledgers, and legal documents such as hotel contracts.
- Aid in preparation of financial forecasting, budgeting, and other strategic planning initiatives.
- Ensure all brand standards are in place and help to implement any new or updated brand initiatives as needed.
- Track QA / brand visits and inspections and achieve outstanding results.
- Proactively maintain positive relationships with major brand contacts.
- Evaluate the results of overall operations regularly and systematically. Report these results to upper management operators and other corporate staff as instructed.
- Adhere to all franchise procedures and regulations to assure each hotel adheres to the standard operating procedures.
- Ensure hotels are properly maintained by following mandatory preventative maintenance plans and guidelines.
- Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees / teams.
- Consistently reinforce the focus and adherence to company standards, practices, policies, procedures, safety, and risk management.
- Monitor and maintain operation and overhead cost to maintain maximum revenue.
- Authorize expenditures and monitor cost controls with exceptional ability to control labor.
- Conduct area meetings on a monthly, quarterly, or semi-annual, etc. basis.
- Visit each hotel in their region on a regular basis.
- Identify issues, answer complaints, and resolve conflicts in a timely manner.
- Perform or monitor various investigations and / or audits as needed or as recommended by corporate.
- Remain directly involved with revenue management, pricing, sales, and marketing of the hotels.
- Maintain a good understanding and promote successful implementation of hotels sales and marketing goals and initiatives.
- Ensure that the responsibilities, authorities, and accountability of all direct subordinates are well defined and understood.
- Work with the Talent Acquisition Specialist and Human Resources to hire, train, and provide career development for hotel management roles and conduct performance evaluations and feedback.
- Promote the development of internal talent for future management opportunities for the company’s succession planning program.
- Monitor, promote, and encourage the use of morning and / or afternoon meetings, one on one meetings, staff meetings, The Global Management culture, and updated team member bulletin boards / dashboards.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES :
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATION STANDARDS :
