What are the responsibilities and job description for the Server position at Ascent Hospitality?
ESSENTIAL FUNCTIONS
Greet all guest with eye contact and a warm welcome as they enter the dining area.
Maintain a proactive guest service approach at all times.
Assist with seating guests as needed (in the absence of the hostess)
Provide fast, friendly professional and responsive customer service to hotel & restaurant guest & staff.
Serve food and beverage in accordance with standards and in a professional courteous manner.
Maintain knowledge of all menu items and composition
Adhere to all Brand Standards regarding Food and Beverage and Service
Assist with the set up and cleanliness of the Restaurant.
Assist with clearing and set-up of tables
Assist with restocking of supplies as needed
Communicate effectively with Management and other Team Members
Use Point of Sale (POS) system as required
Perform other duties assigned by supervisor / manager.
Perform special daily projects assigned by supervisor / manager
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :
Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
Must maintain a neat and professional appearance upholding Company appearance standards at all times.
Must be able to apply commonsense understanding, in carrying out instructions
Must be able to comply in standardized situations with only occasional or no variation.
Must be available to work flexible shifts, including Holidays.
Must be able to work without constant supervision.
Must be able to work well as a part of a team.
Must be engaging with all guest throughout meal periods; responding to guest and Team Members as required.
PHYSICAL DEMANDS :
While performing the duties of this job, the employee will be required to stand for long periods of time on hard surface; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, balance, talk, hear and smell.
Must be able to work with cleaning chemicals, warm temperature and able to work with all food products.
Must regularly be able to carry and balance up to 25 pounds without assistance.
Must be capable of effectively using close vision, distance vision, color vision and sense of smell.
Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS :
High School Diploma or equivalent is required.
Six months Customer Service, hotel or restaurant experience preferred, but not required.
Must have excellent customer service skills
Must obtain TIPS certification within 30 days (if not certified).
Must have excellent interpersonal and communication skills with a strong customer / client focus.
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