Field Training & Technical Solutions Consultant

Ascent Pro Support is hiring several Field Training / Technical Solutions Consultants (TSCs). These are contractor, salary positions, traveling extensively to tire retreading plants throughout the US & Canada. You must have a dynamic personality and be able to communicate with a wide variety of clients and customers. Customer service is a critical skill for this role. We are seeking candidates who are confident and approachable. Most training will occur individually so great communication and soft skills are a must.  Primary responsibilities are to train retread plant personnel on upgraded software, prepare the plant for the upgrade including guiding plant personnel through the entire conversion process, and provide software support to ensure a smooth transition. Additionally, the chosen candidates will become subject matter experts (SMEs) to provide Tier 2 technical support. This position requires up to 50% travel to customer retread plants throughout the U.S. and Canada. You must live in one of the following states: Arkansas, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, Oklahoma, Tennessee, Texas, or Wisconsin. Candidates will need to live no more than 30 miles from a major airport.

Job duties include, but are not limited to:

• Ability to quickly develop rapport and strong relationships with customers, both on-site and remotely.
• Travel up to 50% of the time to customer retreading plants throughout the US and Canada.
• Conduct presentations, both in-person and remotely, to introduce existing customers to the new technology.
• Expertly train each of the customer’s personnel in new or upgraded software.
• Guide the customer through the upgrade, resolve all software and hardware issues, and ultimately support the customer through successfully using the new system.
• Clearly communicate technical concepts to customer audiences.
• Properly resolve or escalate issues following an established escalation process.
• Facilitate discussions to discover solutions, as well as capturing and transforming business and technology requirements into production-based plants.
• Demonstrate strong presentation skills one-on-one, with small and large groups, and possess strong analytical, leadership & communication skills.
• Should be flexible to work on new technologies and be able to understand production business process.
• Other duties as assigned.

Requirements:

• 2 years’ experience providing field-based customer service.
• Experience providing one-on-one training and remote training.
• Extensive travel experience is a plus.
• Excellent verbal and written communication skills.
• Strong analytical, diagnostic, problem-solving, time management and organizational skills.
• Proficient in Microsoft PowerPoint, Word, and Excel.
• Able to work in a fast-paced, deadline-oriented environment.
• Able to work effectively with minimal supervision.
• Able to collaborate in a team environment to complete required project.
• Able to gracefully receive feedback.

This is a salary position with Ascent Pro Support assigned to our client. Our employees receive these benefits:

• Health, dental, and vision Insurance is available. Ascent pays half of employee premiums.
• Nine paid holidays per year.
• 144 hours paid time off per year, includes sick, vacation and personal time.
• 401(k) available after one year of service.
• Weekly paycheck, direct deposit.

Applicant must:

• Submit a professional resumé.
• Complete pre-screening interview via Teams.
• Training for this position will be conducted remotely. Must be flexible, able to work from home, and travel.

Call 563-263-5219 with any questions, or email:  Info @ AscentProStaff.com

*Job offer is contingent upon successful completion of background check and drug screen.

(position also known as, trainer, troubleshooting analyst, IT support, technology integration specialist)

Salary range: $78,000 to $84,240 annually, based on experience.

Salary : $78,000 - $84,420