What are the responsibilities and job description for the IT Endpoint Engineer position at Ascent Resources?
Ascent Resources is seeking an experienced IT Endpoint Engineer. This position is located in Oklahoma City, OK and will report to the Director – IT Infrastructure.
This role is responsible for managing and supporting endpoint devices across the organization including desktops, laptops, and mobile devices. The ideal candidate will have experience with Microsoft Intune, software packaging and deployment, Windows update management, vulnerability management, and Audio-Visual (AV) support for conference rooms. This position requires strong problem-solving skills and a customer-focused approach.
Primary Duties & Responsibilities
- Endpoint Management:
- Administer Microsoft Intune for policy management, device provisioning, and compliance of PCs and mobile devices
- Deploy and maintain endpoint configurations and security baselines
- Software Packaging & Deployment:
- Develop, test, and deploy application packages using tools such as Intune and Automox
- Maintain software catalog and version control
- Windows Update Management:
- Manage and monitor Windows Update deployments using Intune
- Ensure timely patching and compliance across all supported devices
- Vulnerability Management:
- Participate in the identification, assessment, and remediation of endpoint vulnerabilities
- Collaborate with the Security team to apply security patches and configuration changes
- Monitor vulnerability reports and assist with endpoint hardening initiatives
- Conference Room AV Support:
- Provide hands-on and remote support for AV systems in conference rooms
- Troubleshoot and maintain video conferencing hardware and software (Q-Sys, Yealink)
- Helpdesk Support (Level 3):
- Serve as an escalation point for complex technical issues from Level 1 and Level 2 support teams
- Analyze and resolve advanced endpoint, application, and system issues
- Documentation:
- Maintain clear and thorough documentation and KB articles for processes, configurations, and troubleshooting steps
- Other duties assigned as needed
Knowledge, Skills & Abilities
Minimum Requirements:
- Strong expertise with Microsoft Intune, Autopilot, and mobile device management (MDM)
- Experience in software packaging and deployment using Intune
- Knowledge of Windows 10/11 operating systems, patching, and lifecycle management
- Hands-on experience supporting AV systems in enterprise environments
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
Preferred:
- Familiarity with scripting and automation tools (PowerShell, Python, etc.)
- Experience with ITIL-based service management tools (e.g., ServiceNow)
Education & Work Experience Required
Minimum Requirements:
- 3 years of experience in endpoint management or related IT roles
Preferred:
- Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
- Ability to lift and move IT equipment as necessary
- Ability to sit or stand for extended periods
- May require occasional after-hours or weekend support for critical issues or maintenance
Ascent Benefits
- Benefits start day one
- Generous 401(k)
- PTO based on industry or job-related experience
- Tuition assistance after 1 year
- Twelve paid holidays
- Many volunteer opportunities
- Gym reimbursement
Ascent Resources provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ascent complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
