What are the responsibilities and job description for the Audio/Video System Support Executive position at Ascii Group, LLC?
The following requirement is open with our client.
Client : TCS
Title : Audio/Video System Support Executive
Location : Hopkinsville, KY
Duration : 12 Months
Rate : OPEN
Visa Status : ANY
Relevant Experience (in Yrs.) : 8
Key Responsibilities:
- Provide whit glove support onsite for Audio/Video solution at conference rooms for larger events, meetings, and webinars.
- Performing tasks that require physical presence at a Customer Locations.
- Performing installation, Configuration and troubleshooting of Audio/Video devices, Conference rooms devices, Windows devices, and Teams /Zoom conferencing solutions.
- Performing connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams and supporting remain to support whole meeting or event durations.
- Replacing faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
- Performing basic troubleshooting steps such as power cycling Devices or checking physical connections.
- Performing physical maintenance tasks such as rack and stack operations, Equipment labeling.
- Handling the installation, replacement, or removal of Equipment Components.
- Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
- Maintaining an inventory of Equipment, tracking serial numbers, and managing spare parts, and
- Performing on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices
- Perform asset management.
- Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings
Must Skills:
- Audio & Video
- ITIL Process
- Deskside support
