What are the responsibilities and job description for the Need - Genesys Admin - Phoenix, AZ - Day1 Onsite - C2C(MK) position at ASCII Group LLC?
Job Details
Hi,
The following requirement is open with our client.
Client : TCS
Title : Genesys Admin
Location : Phoenix, AZ (Onsite)
Duration : 6 Months
Visa Status : H1B
Relevant Experience (in Yrs.) : 8
Job Description
- A Genesys WDE Engineer responsible for maintaining, and troubleshooting the Genesys Workspace Desktop Edition (WDE) platform.
- Ensuring the flow of information to portals through WDE.
- Support during end-to-end calls related to platform changes/upgrades.
- Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.
- Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.
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