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ASCO Equipment Inc. is hiring: Service Writer in Amarillo

ASCO Equipment Inc.
Amarillo, TX Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 4/22/2025

At ASCO our attitude is "We're On It" - Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built over 65 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Amarillo, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate.

Service Writers directly engage with customers, service technicians, and other departments to coordinate / schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

RESPONSIBILITIES :

  • Positively take ownership of customer experience
  • Manage work orders : open, close, post time, enter notes and monitor progress
  • Prepare accurate estimates for costs of repairs and present to customer
  • Monitor and manage accounts receivables
  • Clearly and effectively communicate to customers, technicians and service manager
  • Provide status updates on : work orders, troubleshooting, technician progress & general questions
  • Monitor phones for field technician and customer calls
  • Various other administrative duties

BASIC QUALIFICATIONS :

  • 2 years of experience as a heavy equipment service technician or service writer
  • Ability to work in a fast-paced / high-volume dealership
  • Detail-oriented, time management, and teamwork skills
  • Excellent customer service and communication skills
  • Proficient computer skills, and experience with G-Suite & other service programs
  • A personal dedication to work safety and accountability
  • Reasons to Join Team ASCO :

    Our Vision : To be a blessing to those we serve

    Core Values : Honor God, Develop People, Pursue Excellence, and Grow Profitability

    Extensive Benefits unparalleled in our industry :

    100% Paid Health Insurance

    401K Profit Sharing

    ASCO Children's Education Program - Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education

    Paid Holidays More!

    ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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