What are the responsibilities and job description for the Service Writer Job at ASCO Equipment Inc. in Austin position at ASCO Equipment Inc.?
At ASCO our attitude is "We're On It" - Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built over 65 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.
ASCO Equipment has a career opportunity for a Service Writer in Austin / Manor, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate.
Service Writers directly engage with customers, service technicians, and other departments to coordinate / schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
RESPONSIBILITIES :
- Positively take ownership of customer experience
- Manage work orders : open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
BASIC QUALIFICATIONS :
Reasons to Join Team ASCO :
Our Vision : To be a blessing to those we serve
Core Values : Honor God, Develop People, Pursue Excellence, and Grow Profitability
Extensive Benefits unparalleled in our industry :
100% Paid Health Insurance
401K Profit Sharing
ASCO Children's Education Program - Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education
Paid Holidays More!
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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