Operations Manager

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre-and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Reporting to the Head of U.S. Operational Services, the Operations Manager will lead the Operations Service Center and Workers Compensation operations support team. The Operations Manager manage all aspects such as recruiting, training, liaising with internal and external leaders and stakeholders, as well as creating strategic initiatives in support of Ascot U.S. business and operational strategy. This role requires strong leadership, effective people management, commitment to excellence, and a service-oriented mindset. This position is based in Ridgeland, MS office and the Operations Manager will be expected to serve as a leader in this location.

Responsibilities:

• Manage and lead the Service center and Workers Compensation operations support teams including recruiting, hiring, training, developing and training the assigned operations team.
• Manage the day-to-day operations to ensure that SLAs and all assigned functions are performed timely and accurately.
• Serve as a mentor, provide performance guidance/support and career development to team members.
• Set monthly goals that align with the Operations department objectives and ensure key performance indicators are set to measure success
• Evaluate existing processes, make recommendations for improvement, and ensure any changes result in expected savings, efficiencies, or quality.
• Communicate daily with business partners on workload balancing, quality of work, process revisions, and exceptions.
• Partner with our Operations and Systems teams to implement process and technology solutions to improve operational efficiency. Measure and report on savings.
• Serve as a subject matter expert on assigned support areas.
• Partner with other Operations leaders to ensure that operational processes are aligned to best support Ascot U.S. and transformation efforts are executed effectively.
• Develop and maintain effective relationships with internal resources (e.g., Claims, Underwriting, IT, etc.) to coordinate the delivery of all related services to clients.
• Understand, monitor, and report on SLAs, quality, and audit metrics and continually look for ways to improve processes and gain efficiency.
• Manage internal and external monthly reporting, as needed.
• Support finance, systems, data, and actuarial teams in ad-hoc tasks.
• Manage quality assurance of policies to ensure accuracy.
• Commitment to The Ascot Way: As part of the Operations organization, the Operations, will embody The Ascot Way in their daily interaction with colleagues, fostering colleague engagement and development, collaboration, inclusivity, and individual accountability.

Requirements:

• 8-10 years of experience within the insurance industry, preferably in an Operations function.
• Minimum 5 years of people management experience.
• Effective performance management experience.
• Service center management experience preferred.
• Workers Compensation experience preferred.
• Business Process Outsourcing experience preferred.
• Excellent written, verbal, and interpersonal skills with a strong customer focus.
• Experience with Salesforce, IMS, and ODEN Policy Terminator a plus.
• Intermediate knowledge of Microsoft Excel and Word.
• Strong time management and organizational skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with all levels of the organization.
• Desire to work as part of a team in a fast-paced collaborative environment.
• Bachelor’s Degree preferred.

Compensation

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to experience, subject matter expertise, and skills. The base pay is just one component of Ascot’s total compensation package for employees. Other rewards may include an annual cash bonus, and other forms of discretionary compensation awarded by the Company.

Company Benefits

The Company provides a competitive benefits package that includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more.

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)