What are the responsibilities and job description for the Hardware / Software Technician position at ASD, Inc.?
JOB SUMMARY: We are currently looking for a Senior Hardware/Software Technician to support the National Gallery of Art. Candidate MUST be flexible and available when after-hours remote and/or offsite support for emergencies is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist with computer rollouts, tech refresh and software upgrades.
- Perform new user hardware setup.
- Implement hardware relocations and reclaims.
- Ability to troubleshoot hardware and software issues.
- Proficiency in installing and configuring software.
- Knowledge of network connectivity and protocols.
- Familiarity with computer components and peripherals.
- Assist with troubleshooting software / hardware incidents.
- Ability to write knowledge base articles.
Required Skills:
- 2 years of experience in the IT field.
- Excellent customer service skills
- Working knowledge of computer and laptop hardware and peripherals, both Windows and Mac.
- Strong communication and problem-solving skills.
- Ability to work independently and collaboratively.
- Attention to detail and accuracy.
- High level of customer service orientation.
- Flexibility to adapt to changing technologies.
- Basic analytical and troubleshooting skills to install, repair and maintain various software and hardware.
- Certifications in the core technologies desired.
Level of Security Clearance: Public Trust Secret [minimum]
