Patient Support Center Supervisor

Position:                              Patient Support Center Supervisor

Department:                        Programs

Reports To:                         EVP, HUB Operations

FLSA:                                  Exempt

Primary Function:

The incumbent is responsible for executing program requirements and managing daily workflow.

Job Scope and Major Responsibilities:

• Managing the workflow of their employees and delegating tasks.
• Hold engaging team meetings and/or one-on-ones routinely with Team Leads.
• Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results.
• Accomplishes staff job results by coaching, counseling, and disciplining employees.
• Training and onboarding.
• Work in conjunction with Management Team and the Quality Assurance Team to communicate productivity gaps and quality as it pertains to the program.
• Interface with programmers as needed to address any system enhancements or difficulties.

• Creating team schedules and time and attendance management.
• Setting goals for workers and making sure they comply with the company’s policies and procedures.
• Identify potential training gaps, escalating these to site leadership.
• Alert site leadership to any potential staff matters, including performance or behavioral issues.
• Ensuring that business goals, deadlines and performance standards are met

• Maintain tracking document and crosscheck to ensure platform/tracking document accuracy
• Attend manufacturer meetings to support ongoing program development 
• Establish effective rapport with other employees, clients, physicians, pharmacies, and clients
• Other responsibilities as assigned

• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)

Performance Criteria:

Success is defined by accurate and timely routing of referrals and reporting as well high levels of customer service.

Required Qualifications:

New Jersey Office ONLY:

• Certified Pharmacy Technician (must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician)

Arizona Office ONLY:

• Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy. 

ALL LOCATIONS:

• Minimum 3-5 years pharmacy experience. 
• Some previous management experience preferred. 
• Individual must possess exemplary communication, organization, and time management skills. 
• Knowledge of ASPN network capabilities is also preferred.

Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.