Front Desk Agent (Part Time)

About ASH People LLC

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Located in the heart of historic downtown Providence, The Dean Hotel is a 52‐room hotel housed in an early 20th century brick building that has been thoughtfully restored by owner and designer ASH NYC. Once a brothel, the 5-story 1911 building sits in the center of a vibrant culinary and cultural ruckus, and is located just a few blocks from Brown University and the Rhode Island School of Design. The site houses three F&B outlets including The Dean Cafe, The Dean Bar and The Boombox. Whether in one of these communal spaces or lounging in-room, The Dean captures the ever-alluring legacy of East coast college towns. Culling from the most innovative underbelly of historic and contemporary Providence, The Dean makes semi-secret exclusivity accessible to everyone.

About the role

• We are looking for a part-time Front Desk Agent, and guest services. This role is ideal for an agent who thrives in a fast-paced environment and enjoys ensuring the highest standards of service.

What you'll do

• Greet all guests with a warm, genuine welcome upon arrival
• Check guests in and out efficiently and accurately
• Answer guest inquiries via phone, email, and in-person with knowledge and grace
• Provide local recommendations, directions, and concierge-style assistance
• Process payments, manage reservations, and perform nightly auditing duties as needed
• Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly
• Handle guest concerns or complaints calmly and professionally, escalating when appropriate
• Maintain cleanliness and organization of the front desk and lobby areas
• Uphold all hotel policies and procedures, ensuring the security and privacy of our guests
• Embody the spirit of The Dean through thoughtful service and consistent reliability

Qualifications

• Previous experience in hotel operations, front desk, preferred.
• Excellent communication and customer service abilities.
• Ability to multitask and handle high-pressure situations.

Compensation & Perks

• 
  Hourly rate $16.50
• Health insurance, dental insurance, vision insurance, 401 (k) with match
• Annually: 10 vacation days, 5 paid sick days, 4 paid personal days, 11 paid holidays
• 50% food & beverage discount and discounted hotel rooms
• Opportunity for growth within Ash People LLC.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.