What are the responsibilities and job description for the Front Office Manager position at ASH People LLC?
ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.
Shenandoah Mansions is a hotel in Richmond, Virginia, opening in the Spring of 2025. The six-story hotel sits nestled in the historic Fan District, a former bohemian enclave where charming, Italianate boulevards read like a pastiched European hangover. Shenandoah Mansions adorns the charms and intellects of the old world, whilst remaining refreshingly American. With 73 guest rooms, including 4 opulent suites, a mystical bar, an elegant restaurant, daily cafe and an on-site retail store, Shenandoah Mansions is an ode to the matriarchs and the grande dames — to witchcraft and fantasy, ghosts and fever dreams. With hidden nooks and corners, there are secrets to uncover within these palatial halls.
The Front Office Manager is responsible for overseeing all front desk operations to ensure an exceptional guest experience. This role manages the Front Office team, including guest service agents, bellmen, and night auditors, ensuring smooth and efficient operations. The Front Office Manager will maintain a welcoming atmosphere, resolve guest issues promptly, and uphold the hotel's standards for customer service and operational excellence.
Key Responsibilities Guest Services
- Ensure outstanding guest service by providing a friendly and professional environment.
- Address and resolve guest complaints and concerns promptly and effectively.
- Monitor guest satisfaction levels and implement improvements as needed. Team Leadership
- Recruit, train, and supervise Front Office staff, ensuring a high level of performance and professionalism.
- Schedule shifts and manage staffing levels to ensure coverages for all front office operations.
- Conduct regular team meetings, performance reviews, and provide ongoing coaching and feedback. Operational Management :
- Oversee daily front office operations, including check-in / check-out procedures, reservations, and billing.
- Ensure compliance with hotel policies, procedures, and standards.
- Coordinate with other departments to ensure seamless guest experiences. Financial Responsibilities :
- Manage the front office budget, including payroll, supplies, and other expenses.
- Monitor and control operational costs while maximizing revenue opportunities.
- Prepare financial reports related to front office performance and submit to management as required. Technology and Systems Management :
- Ensure proper use of hotel management software (RoomKey) and other systems.
- Troubleshoot and resolve system-related issues affecting front office operations.
- Implement and maintain efficient front office processes and technologies. Safety and Security :
- Ensure all front office staff are trained on safety and emergency procedures.
- Maintain a secure environment for guests and staff, including key control and access protocols.
Qualifications
Benefits & Perks :
Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.
PI261336966
Salary : $65,000 - $75,000
