What are the responsibilities and job description for the Hotel Operations Supervisor position at ASH People LLC?
About ASH People LLC
Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.
About the role
We are looking for a Hotel Operations Supervisor to support our Operations Manager in overseeing daily operations, including front desk management, room checks, and guest services. This role is ideal for a proactive leader who thrives in a fast-paced environment and enjoys ensuring the highest standards of service.
Responsibilities:
- Assist the Operations Manager in overseeing hotel operations and act as the lead in their absence.
- Supervise front desk activities, ensuring smooth check-ins, check-outs, and guest satisfaction.
- Conduct room inspections to maintain cleanliness and quality standards.
- Address guest inquiries, complaints, and special requests professionally.
- Monitor and ensure adherence to hotel policies and procedures.
- Support and train front desk staff, ensuring high levels of customer service.
- Collaborate with housekeeping and maintenance teams to resolve any issues.
- Handle emergency situations and security concerns as needed.
- Assist with administrative tasks, including scheduling and reporting.
Qualifications:
- Previous experience in hotel operations, front desk, or hospitality management preferred.
- Strong leadership and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to multitask and handle high-pressure situations.
- Familiarity with hotel management software is a plus.
- Availability to work flexible hours, including evenings, weekends, and holidays.
