Case Manager

Vision: AshaKiran aspires to be “A Ray of Hope” by bridging the gap between service providers and culturally diverse communities.

Mission: Our mission is to address domestic violence, sexual assault, and human trafficking in underserved communities, such as the foreign-born, by offering culturally sensitive crisis services and providing education to enhance understanding of cultural barriers.

Agency: AshaKiran

Department: Operations (Direct or Client Services)

Location: Confidential

Reports to: Residential Social Worker / Shelter Coordinator

Status: Hourly / Non-Exempt

Hours of Work: Full-time based on agency priorities / Shifts as assigned

Benefits: Detailed in AshaKiran’s Policies

JOB PURPOSE: Responsible for providing comprehensive case management services to survivors of Domestic Violence, Sexual Assault and Human Trafficking residing in the shelter. This role involves assisting clients identify and access resources, developing safety plans, and navigating the complexities of leaving an abusive relationship. The Case Manager plays a vital role in empowering survivors to rebuild their lives and achieve long-term stability and safety. The Case Manager works under the supervision of the Social Worker.

Job duties/responsibilities:

1. Direct Client Services:

o Conduct intake assessments to evaluate the needs and goals of shelter residents, including safety, housing, legal, medical, and emotional support

o Collaborate with clients to develop individualized service plans that address their immediate needs and long-term objectives

o Provide ongoing support, guidance, and advocacy to empower client to make informed decision about their lives

o Promote a culturally supportive atmosphere in shelter

o Ensure Shelter Standards compliance

2. Resource Referral and Coordination:

o Identify and connect clients with community resources and services, including legal assistance, counseling, housing, healthcare, childcare, and financial assistance

o Advocate on behalf of clients to ensure they have access to the support and resources they need to achieve their goals

o Maintain up-to-date knowledge of available resources and collaborate with community partners to expand access to services for survivors of Domestic Violence, Sexual Assault and Human Trafficking

3. Crisis Intervention and Support:

o Provide crisis intervention and emotional support to clients experiencing distress or facing immediate safety concerns

o Assist clients in developing safety plans to address potential risks and enhance their safety both during their stay in the shelter and after they leave

o Serve as a supportive and nonjudgemental presence for clients as they navigate the challenges of leaving the abusive relationship and rebuilding their lives

4. Documentation and Reporting:

o Maintain accurate and confidential client records, including intake assessments, service plans, progress notes and case management activities

o Ensure compliance with agency policies, procedures and confidentiality standards in all documentation and communication

o Prepare reports and documentation as required by agency policies and procedures, funding, regulatory agencies, and organizational stakeholders

o Accurate and timely documentation of client interactions, service provision, and case management activities in accordance with agency standards and confidentiality requirements

o Enter data into OSNIUM or other related data system

o Maintain data for monthly Direct Services Report (services provided and clients served)

o Answer, provide response and document the crisis line calls

5. Professional Development and Collaboration:

o Participate in regular supervision meetings with the Residential Social Worker to review client cases, discuss challenges and receive guidance and support

o Attending training sessions, workshops and conferences to enhance knowledge and skills in the areas of Domestic Violence, Sexual Assault and Human Trafficking trauma-informed care and case management

o Collaborate with colleagues, community partners, and other stakeholders to promote a coordinated and holistic approach to supporting survivors of Domestic Violence, Sexual Assault and Human Trafficking

6. Community Involvement

o Represent the agency at community events, conferences and meetings to promote the services available at the shelter as assigned by supervisor

Knowledge of:

· Case Management

· Effective communication in all forms

· Trauma informed care

· Crisis intervention principles and an understanding of the dynamics of trauma, interpersonal violence, and sexual assault in foreign-born communities

· Cultural competency and language access

· Community resources and support services

Skills:

· Professionalism

· Creative Problem-solving

· Effective communication in all forms

· Active Listening

· Strategic thinking

· Time management

· Organizational skills

Abilities:

· Empathy

· Cultural awareness and humility

· Maintain confidentiality

· Maintain respect and professionalism

· Work independently and as a part of a team

· Use discretion and judgment with integrity

· Interact with co-workers from various cultural backgrounds

· Remain current with information technology platforms and programs

· Adhere to rules, regulations, and policies

Required qualifications, education & experience:

· Bachelor’s degree in human services field.

· Experience working with diverse populations.

· Domestic violence shelter work experience preferred

· Previous experience in case management

· Bilingual or multilingual fluency preferred

· Valid Driver’s license and a privately owned and insured automobile

· Upon hire, completion of required program trainings

· Flexibility to work evenings, weekends and holidays as needed

Working conditions and expectations:

· Residential Client facility environment(s)

· Occasionally lift and/or move up to 40 pounds

· Sitting/Standing periods of time

· Willingness to utilize privately owned automobile in job performance

· Willingness to drive company vehicles and added to the organization’s auto insurance

· Transportation of clients as assigned

· Collaborate with shelter staff on tasks to maintain the facility clean, sanitized and organized

Travel requirements:

· Local and in-state travel

Job Type: Full-time

Pay: From $16.20 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Work Location: In person

Salary : $16