What are the responsibilities and job description for the Nighttime Advocate position at AshaKiran, A Ray of Hope?
Vision: AshaKiran aspires to be “A Ray of Hope” by bridging the gap between service providers and culturally diverse communities.
Mission: Our mission is to address domestic violence, sexual assault, and human trafficking in underserved communities, such as the foreign-born, by offering culturally sensitive crisis services and providing education to enhance understanding of cultural barriers.
Agency: AshaKiran
Department: Operations (Direct or Client Services)
Location: Confidential
Reports to: Shelter Coordinator
Status: Part-Time/ Non-Exempt
Hours of Work: Flexible based on agency priorities/Shifts as assigned
Benefits: Detailed in AshaKiran’s Policies
JOB PURPOSE: Responsible for assuring safe and secure evening shelter program operations
Job duties/responsibilities:
- Assist clients in every aspect of their individualized care plans
- Provide a full range of case management services to shelter residents, including but not limited to:
o Crisis counseling
o Education about the dynamics of domestic and other violence
o Information about and referrals to community organizations
- Maintain casework system and files, provides statistical data and other information
- Provide residents with supportive services and available community resources
- Conduct intakes, assigns bed space, performs orientation, explains rules and responsibilities, and issues personal needs items
- Conduct exit interview, completes exit forms, and supervises resident’s exit during shift
- Respond to all emergencies in accordance with Safe Home procedures
- Provide shelter residents with transportation and appropriate language and culturally sensitive accompaniment
- Report items in need of repair, replacement, or purchase to supervisor
- Maintain data as needed for reports required by funding sources
- Conduct daily Safe Home duties as outlined and/or assigned by Shelter Coordinator
- Perform other duties as assigned that promote AshaKiran’s vision, mission, and best practices
- Maintain confidential client program records
- Keep a clean and hygienic workspace and assigned areas
- Enter data into OSNIUM or other related data system
- Maintain data for monthly Direct Services report (services provided and clients served)
- Fill and sign timesheets and monthly reports
- Answer, provide response and document the crisis line calls
SUPERVISORY RESPONSIBILITIES: None Required. May be requested to direct volunteer or intern activities.
Knowledge of:
- Case Management
- Effective communication in all forms
- Trauma informed care
- Crisis intervention principles and an understanding of the dynamics of trauma, domestic violence, sexual assault and human traffic in foreign-born communities
- Cultural competency and language access
- Community resources and support services
Skills:
- Professionalism
- Creative Problem-solving
- Effective communication in all forms
- Active Listening
- Strategic thinking
- Time management
- Organizational skills
Abilities:
- Empathy
- Cultural awareness and humility
- Maintain confidentiality
- Maintain respect and professionalism
- Work independently and as a part of a team
- Use discretion and judgment with integrity
- Interact with co-workers from various cultural backgrounds
- Remain current with information technology platforms and programs
- Adhere to rules, regulations, and policies
Required qualifications, education & experience:
- High school degree/G.E.D. required
- Associate or bachelor’s degree in human services field preferred
- Experience working with diverse populations
- Bilingual or multilingual is preferred
- Upon hire, completion of required program trainings
Working conditions & expectations:
- Residential Client facility environment(s)
- Occasionally lift and/or move up to 40 pounds
- Sitting/Standing periods of time
- Willingness to utilize privately owned automobile in job performance
- Willingness to drive company vehicles and added to the organization’s auto insurance
Travel requirements:
- Local and in-state travel
Job Type: Part-time
Pay: From $13.00 per hour
Schedule:
- 12 hour shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $13
