What are the responsibilities and job description for the Credit Specialist position at Ashcroft Brand?
Handle assigned account portfolio. Maintain regular contact with all assigned customers where delinquencies or payment variances occur. Control on a daily and monthly basis Customer Credits, Journal Vouchers and Special Payments. Assist in preparation of reports for management. Contribute to meet set goals and objectives of the accounts receivable team to achieve the highest percent collections, DSO reductions and total past due reductions in line with yearly targets.
PRIMARY RESPONSIBILITIES:
- Maintain regular contact with all assigned customers to assure timely collections of the accounts in the assigned portfolio, both in domestic and distributor markets.
- Perform prompt notification to Sales.
- Strive for prompt claim resolution including direct dialogue with Inside Sales Representatives to reach a solution.
- Handle all A/R/ related customer contact and account investigations such as replies to inquiries on misapplications and unidentified cash. Process A/R write offs up to the established limits.
- Perform A/R maintenance on all accounts keeping within authorized lines.
- Provide prompt response to all incoming customer inquiries.
- Investigate customer deductions not defined.
- Assist in processing new account requests for credit manager review.
- Assist and perform other duties relating to the general accounting function as assigned by supervisor.
SPECIALIZED KNOWLEDGE, EXPERTISE AND/OR ABILITIES CONSISTENTLY REQUIRED
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Two-year certificate from college or technical school; or a minimum of three years related experience and/or training or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze and interpret customer order requirements and apply correct information.
Ability to write reports, business correspondence and associated paperwork.
Ability to effectively present information, respond to questions and interact with customers, shippers and co-workers at all levels of the organization (e.g. Product Management, Customer Service, Engineering, Manufacturing, etc.) either in person, by written correspondence, e-mail or by phone.
MATHEMATCIAL ABILITY
Ability to calculate figures and amounts such as price, discounts, proportions, percentages, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to interpret dimensional drawings and use metric system.
OTHER SKILLS AND ABILITIES
Must have computer/data entry experience, preferably MS Office, CAS, and Matrix Software.
Good organizational, analytical and communication skills. Experience with Microsoft Excel, including downloading and manipulation of data.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ashcroft Inc. is an Equal Employment Opportunity Employer
EOE AA M/F/Vet/Disability
Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted
Asylee/Refugee status under the Immigration and Nationality Act.
