What are the responsibilities and job description for the Rooms Operations Supervisor position at Asher Adams, An Autograph Collection Hotel?
The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in the Salt Lake City market. The irreplaceable nature of this generational asset earned it a designation from the Historic Landmark Commission, both for its cultural significance and striking appearance. The property is located across the street from Delta Center, home of the NBA’s Utah Jazz and over 150 events scheduled annually at the 18,000-person arena.
Key Responsibilities:
- Supervise and mentor the guest services team, including front desk agents and concierge staff
- Ensure efficient check-in and check-out processes for guests
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Coordinate and communicate with other departments to ensure seamless guest experiences
- Monitor guest satisfaction and respond to feedback in a timely manner
- Assist with training new team members on service standards and hotel policies
- Maintain accurate records and prepare reports related to guest services
- Uphold high standards of service excellence and professionalism at all times
- High school diploma or equivalent; additional hospitality training is a plus
- Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
- Excellent customer service and communication skills
- Strong leadership and team-building abilities
- Friendly and outgoing personality
- Knowledge of hotel operations and reservation systems
- Flexibility to work various shifts, including weekends and holidays
- Proficiency in computer systems and software
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
