Bilingual Care Coordinator

Job Title: Bilingual Care Coordinator I, ABCCM Medical Ministry

Job Summary:

The Care Coordinator I is responsible for processing referrals at the medical ministry, ensuring the timely and effective coordination of care for patients. This role includes conducting Social Determinants of Health (SDOH) screenings, providing essential Spanish language services to patients, and assisting with Medicaid eligibility screenings. The Care Coordinator I collaborates with healthcare providers and community resources to support patients' needs, enhance access to care, and improve health outcomes. Additionally, this position plays a key role in facilitating seamless care transitions and ensuring compliance with Medicaid guidelines.

Position Type:

Full-time, exempt. Monday - Friday: 8:30 AM - 6:30 PM. (Wednesday 8:30 AM - 1:30 PM, Friday 8:00 AM - 12:30 PM). Occasional evening and weekend work are required.

Duties / Responsibilities:

· Process physician referrals to specialists and ensure timely submission of NCCARE360 referrals to address patients’ Social Determinants of Health (SDOH), including follow-up and closed-loop care systems

· Assist medical clinic team in developing screening, referral, and follow-up care systems within the clinic operations

· Facilitate communication between Spanish-speaking patients, family members, and healthcare providers during medical appointments, including intake, examinations, diagnoses, treatment plans, and medication counseling

· Administer standardized questionnaires or assessments to patients to identify potential SDOH issues like housing, food insecurity, transportation, and financial hardship, facilitating appropriate referrals to NCCARE360

· Conduct interviews to assess patients' potential eligibility for Medicaid benefits and guide them through the application process when needed

· Coordinate with providers and nurses to promote understanding of referral requirements and processes

· Generate and maintain a monthly data report related to referrals, SDOH, and Medicaid eligibility assessments

· Participate in quality improvement efforts to improve clinic processes and patient outcomes

· Assist in recruiting, training, and maintaining volunteer and church support

· Train new and existing volunteers on care coordination procedures and protocols

· Educate clinical teams about resource support and available services

· Maintain a working knowledge of Network providers’ services, eligibility criteria, intake process, and preferences

· Develop positive working relationships with Network providers and attend monthly community meetings

· Elicit feedback from clients and providers to ensure successful engagement

· Coordinate across other programs and ministries within ABCCM

· Participate in appropriate staff meetings, supervision, and training

· Perform other duties as assigned by the Director of Care Coordination & Community Outreach

Required Education and/or Experience:

· High school diploma or equivalent required

· Minimum of 2 years working with high-risk, vulnerable, or insured populations, with an understanding of challenges faced by low-income communities

· Bilingual Spanish fluency required

· Medicaid eligibility experience required

· Knowledge of Project Access preferred

· Proficiency in web-based platforms and MS Office Suite; Athenahealth EHR experience preferred

· Excellent verbal and written communication skills; ability to speak clearly and concisely, and interpret information accurately

· Self-directed, highly motivated, and committed to ABCCM’s mission to serve the community

· Proven ability to manage multiple responsibilities and projects simultaneously

Relationships / Working Environment:

· Reports to the Director of Care Coordination & Community Outreach and receives direction from the Administrative and Clinical teams

· Interacts with clinic staff, patients, family members, community providers, volunteers, and interns

· Works in an office setting

· Physical Demands: Ability to stand, sit, walk, lift, and carry up to 20 pounds for short distances. Must possess sufficient visual and hearing acuity to perform job functions Must have manual dexterity to write and use a computer regularly

· Mental Demands: Strong verbal and comprehension skills, ability to interpret charts and diagrams, and possess inductive and deductive reasoning abilities

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $25