What are the responsibilities and job description for the Media and Technology Assistant position at Asheville City Schools?
ASHEVILLE CITY SCHOOLS JOB DESCRIPTION
JOB TITLE: MEDIA AND TECHNOLOGY ASSISTANT
POSITION: 11 month - NC06 Clerical
LOCATION: Central Office
CONTACT: Matt.Whiteside@acsgmail.net
NATURE OF WORK
An employee in this class performs tasks to aid in the ongoing support of teachers and students using the school libraries and computers. The employee provides support to the school Media Coordinator in library processes such as shelving books, book checkout, inventory management, clerical duties, as well as technology hardware and software support for faculty, staff, and students. Tasks include trouble-shooting problems such as logging on to computer systems, password assistance, printing malfunctions, and responding to routine error messages. In some cases, the employee will research appropriate manuals to find answers. District technology staff will provide training and support to the Media and Technology Assistant.
ILLUSTRATIVE EXAMPLES OF WORK
- Label devices, carts, and books
- Shelve books
- Assist students with circulation
- Assist with student technology use
- Assist with lessons in the school library
- Inventory
- Clerical support
- Make copies
- Ensure equipment is working properly
- Provide timely resolution of computer problems by providing solutions or referrals
- Install and configure software
- Communicate with users to troubleshoot and determine needs
- Communicate with appropriate technical staff
- Work collaboratively with media and technology staff
- Maintain accurate records
- Prioritize technology help requests within a ticket system
- Document work within a ticket system
- Other technology duties as assigned by IT Director or Senior Network Administrator
KNOWLEDGE, SKILLS, AND ABILITIES
- General knowledge of computers and libraries
- Ability to communicate with users to determine the nature of problems
- Ability to communicate effectively with users who may not be adept in clarifying problem situations
- Ability to assist users with applications
- Ability to establish and maintain effective working relationships
- Ability to comprehend the purpose of teacher-designed strategies as a fulfillment of the instructional objectives
- Ability to solve independently most minor problems
SUGGESTED TRAINING AND EXPERIENCE
- Graduation from high school and two years of experience in the use of computers
- An equivalent combination of training and experience that provides the required knowledge, skills, and abilities for the position.
REPORTS TO
- District Director of Instructional Technology and Media Services
