What are the responsibilities and job description for the Sales Associate position at Asheville Custom E-Bikes?
Location: Haw Creek, Asheville, NC
Starting Pay: $15/hr base commissions (earn up to $60K based on performance)
About Asheville Custom E-Bikes
Asheville Custom E-Bikes is the region’s premier electric bike shop, recognized as an elite-status dealer for the #1 e-bike brand in the world (Time Magazine, November 2024). We are Asheville’s top e-bike retailer and service center, with customers traveling from surrounding states for our expertise, reputation, and exceptional service.
Our mission is simple: helping people live healthier, fuller lives through e-biking. We believe in providing high-quality products, expert repairs, and personalized service that empowers our customers to enjoy the freedom and sustainability of e-bikes.
Why Join Our Team?
We foster a positive work environment, where team members take pride in their work and enjoy strong job satisfaction. Our team is made up of dedicated, healthy, drug-free folks who are passionate about helping others and working with cutting-edge e-bike technology.
What We Offer:
✅ Health insurance & 401k (after 1 year)
✅ Paid time off
✅ Professional development opportunities
✅ YMCA membership wellness plan
✅ Employee discounts on e-bikes & accessories
✅ Friends & family referral commissions
✅ Sales incentives & bonuses (after 90 days)
About the Role
As a Sales Associate, you’ll play a key role in helping customers find the right e-bike and accessories while generating revenue that supports the shop’s success. Although these e-bikes sell themselves, you must be fully confident in your ability to close sales and motivated by commissions and upselling accessories.
Key Responsibilities:
- Customer Engagement & Sales: Assist walk-in customers by understanding their needs and recommending the right bike and accessories.
- Product Knowledge: Learn the bikes we carry, including technical specs, rider fit, and operational features.
- Test Rides & Demonstrations: Set up test rides and ensure customers feel comfortable and informed.
- Accessory Sales: Proactively recommend bike racks, accessories, and add-ons.
- Customer Experience: Provide a welcoming, supportive shopping experience—sell the e-bike lifestyle, not just the product!
- Sales Support Tasks: Answer phones during slow periods, stock accessories, and help with light cleaning tasks.
What We’re Looking For
- Retail sales experience required (phone sales experience is a huge plus).
- Customer service experience is a plus.
- Experience in the bicycle industry and/or a passion for e-bikes is ideal.
- Confident closer who thrives on commissions & upselling.
- Friendly, outgoing, and excellent interpersonal skills.
- Strong listening and communication skills.
- Reliable, hardworking, and able to multitask in a fast-paced environment.
Work Environment & Schedule
- In-store, hands-on role at our shop in Haw Creek, Asheville.
- Some weekend & holiday shifts required (we are a retail business).
- Standing for most of the day.
- Frequent handling and movement of bikes weighing 60 lbs.
- Test rides require time outdoors in various weather conditions.
- Possible offsite work for events.
- 2-week training period for all new hires.
This is an exciting opportunity for a motivated sales professional to earn great commissions while helping people discover the joy of e-biking. Apply today and join our growing team by sending us your cover letter, resume and professional references!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $15
