What are the responsibilities and job description for the Guest Experience Manager position at Asheville Ford Lincoln?
At Asheville Ford Lincoln we are looking for a full-time Guest Experience Manager. We are a large facility that includes a Quicklane and Body Shop. We were founded in 2007 by Krause Auto Group.
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
- FREE Medical Insurance Option available
- Dental, Vision Insurance, and HSA account
- Short and Long Term Disability Insurance
- 401k Plans Available
- PTO, Paid Vacations and Holiday Pay
- Employee appreciation celebrations
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
RESPONSIBILITIES
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
- Assist the General Manager in any other duties
REQUIREMENTS:
- Strong communication skills to deal with customers, employees and vendors.
- Ford Experience a plus
- Technical automotive knowledge
- Demonstrated ability to manage others
- Valid driver's license with clean driving record.
- At least 2 years of automotive service advisor and/or automotive customer service experience
- A hard-working can-do attitude
- Excellent interpersonal and management skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
